Guest Experience Manager - On Call

We are looking for an enthusiastic and energetic Guest Experience Manager to join our team. As a Guest Experience Manager, you will be connecting with our guests and crafting memorable experiences while providing exceptional service. You will be a key point of contact for our guests and play a pivotal role in setting the tone for their stay. Responsibilities Warm Welcome: Greet guests with genuine warmth, enthusiasm, displaying a friendly demeanor. Ensure a smooth and seamless check-in while delivering a personalized guest experience. Passion for Hospitality: Anticipate and fulfill guest needs to enhance their overall experience throughout their stay. Assist guests with any inquiries and resolve issues promptly with a calm demeanor and a solutions-based approach. Team-Player: Collaborate with all team members to ensure smooth operations and provide an exceptional guest experience. Foster effective communication to add to the team culture of service. Operational Excellence: Uphold and demonstrate our high standards of operational efficiency and effectiveness to manage front office operations. Contribute to a culture of continuous improvement and innovation to better the guest and employee experience. Genuine Goodbye: Provide an exceptional check-out experience that is personalized and makes the guest feel valued. Deliver a farewell that makes guests eager to return and inspired to share their positive experiences. Other Duties: Responsible to the Senior Guest Experience Manager and to fulfill other related duties as required to support the overall goals of the department. Qualifications A positive attitude and passion for creating a welcoming guest experience. Ability to work independently and as part of a team in a fast-paced environment. Flexibility to work varied shifts including rotation of overnight shifts. Punctuality and reliability in meeting scheduled work hours. Excellent communication and interpersonal skills. Company Culture & Benefits Offered Enjoy a competitive wage and a great benefits package - medical, dental, vision, 401K, flexible spending, an employee perks program including complimentary hotel stays. A chance to be a part of a guest focused team that is passionate about hospitality. A work environment that values your personality, creativity and experience. A team with opportunities to grow and develop. An inclusive team that reflects the richness of our community. We believe a diverse team creates the best guest and team experience. If you are a dynamic individual with a flair for hospitality and a talent for making every guest feel welcome, we would love to hear from you! #J-18808-Ljbffr