Accounts Receivable Specialist

Job Description

Job Description

We are looking for an Accounts Receivable Specialist to join a healthcare-focused team on a contract-to-permanent basis. This position supports customer account activity by addressing billing-related questions, resolving concerns efficiently, and helping maintain accurate payment records. The role is well suited for someone who is comfortable managing a high volume of phone interactions while delivering attentive service and strong follow-through.

Responsibilities:
• Respond to customer inquiries related to accounts, billing, service concerns, and other account matters through inbound and outbound phone communication.
• Investigate payment and invoice questions by reviewing account details, clarifying charges, and applying payments accurately to outstanding balances.
• Follow up promptly on open issues to drive timely resolution and maintain positive customer relationships.
• Address complaints courteously, document outcomes in the system, and take appropriate steps to resolve account concerns.
• Process account updates such as adjustments, refunds, credit card transactions, and expedited payment requests with accuracy.
• Contact customers to collect payments and support resolution of past-due balances through courteous outbound outreach.
• Evaluate service cancellation requests, attempt to retain accounts when appropriate, and complete closure steps when cancellation is confirmed.
• Arrange for equipment pickup following account termination and direct calls to the appropriate internal teams when additional support is needed.
• Maintain organized records by scanning, filing, and documenting written and verbal customer communications, while managing a high daily call volume.• Experience or foundational knowledge in accounts receivable, billing support, or invoice-related customer service.
• Ability to review billing statements, explain invoice activity, and match incoming payments to the correct accounts.
• Strong verbal communication skills with the ability to handle a large number of calls each day in a detail-oriented manner.
• Comfortable resolving customer concerns, de-escalating complaints, and maintaining accuracy in documentation.
• Proficiency in entering account notes, tracking interactions, and keeping records organized and up to date.
• Ability to manage multiple tasks efficiently, including payment processing, follow-up work, and account maintenance.
• Familiarity with customer payments, refunds, and account adjustments, including credit card transactions, is preferred.