SBA Associate

SBA AssociateIrvine, CAWHAT IS THE OPPORTUNITY?Responsible for working directly with Business Banking team and SBA sales and support teams, internal colleagues and clients on a daily basis in handling all areas of operations processes, business loans and SBA loans originations, sales pipeline management; and support business banking leadership and SBA leadership in administrative tasks.Expert in all aspects of providing exemplary colleague and client service and assisting colleagues with any business banking needs and be a designee for SBA loans transactions specifically. Actively engages in completing all loan originations to ensure inquiries/issues are resolved, and analyzes operational needs for enhancements opportunities. Provides accurate and timely responses to colleagues and/or client inquiries to ensure retention of existing profitable clients and provide a positive colleague experience with SBA.Will be capable of opening new accounts, be conversant in most product capabilities and recommendations, and contribute to PBB, Business Banking and SBA in meeting sales and service objectives.WHAT WILL YOU DO?Acts as a champion for clients and colleagues providing exemplary service. Partners with CNB colleagues in all divisions of the bank to support client retention objectives and proactively promotes solutions appropriate to clients.Supports sales colleagues to build and maintain PBB, Business Banking and SBA client relationships. Works with business partners to deliver solutions in order to maintain and grow client relationships. Recognizes and recommends cross-selling opportunities to maximize banking office profitability.Interacts in an effective and professional manner with all levels of Bank personnel, corporate and bank clients demonstrating commitment to quality client service.Ensures that decisions made are consistent with all Bank policies and procedures, as well as applicable regulations, and that the risk associated with those decisions can be effectively managed.Maintains collaboration with the Small Business Credit (“SBC”) PBB Credit and Admin support, CLO and sales partners.Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).SBA specifics:- Sales Team Support:Ensure loan application packages are complete and accurate prior to loan submission to credit.Enter and submit SBA loan applications through the bank’s origination platform, nCino, tracking milestones and ensuring timely progression.Support pre and post approval loan activity, including coordinating with underwriting, loan administration and closing teams.Collaborate directly with SBA Loan Administrators to facilitate a smooth post-approval process and rive timely loan funding.Monitor and manage pipeline activity to help the team meet key performance targets.Assist with scheduling, preparing client-facing documents, and other administrative needs to support sales efforts.Provide proactive communication updates to team members on deal status and outstanding items.Continuously identify and recommend process improvements to streamline the SBA lending process.Administrative tasks:Process for Loan originationsCentralized Coordinator for CNB sales partners along with SBA Credit, Loan Administration and CLOSBA Loan processing:3rd party reportsEscrow and titlePayoff demandsInsuranceSBA required items:Management support:Sales pipeline conciliation and ongoing managementScorecard tracking supportOperations management:Ongoing development of deals processingCRA tracking:Ongoing leadership, training and act as liaison across the BBRA and other related job familiesResponsible in keeping up to date with ongoing SBA SOPs updates and changesOnboarding: new colleagues for Business Banking and SBAAssists the Client Officer/Client Manager in coordinating branch operations workflow to ensure exemplary client service and adherence to established policies and procedures.Provides assistance as needed in different positions in every area of the branch operations, including new accounts.Can handle more complex issues.At this level, colleagues have and are further developing branch operations knowledge such as regulations, bank policies and practices.May train and provide guidance to less experienced AssociatesTypically at a moderate to high volume transaction office.WHAT DO YOU NEED TO SUCCEED?Required Qualifications*Bachelor's Degree or equivalentMinimum 3 year of cross-selling experience required.Minimum 3 years customer service experience required.Minimum 3 years of cash handling experience required.Intermediate computer experience (e.g. Microsoft Word, Excel, and Outlook) required.Additional QualificationsWorking knowledge of Bank operations, policies and procedures and regulatory compliance.General knowledge of Bank products and services.Good interpersonal, verbal and written communication skills.Ability to organize and prioritize work.Good problem solving skills.WHAT'S IN IT FOR YOU?CompensationStarting base salary: $78,970 - $126,140 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start dateGenerous 401(k) company matching contributionCareer Development through Tuition Reimbursement and other internal upskilling and training resourcesValued Time Away benefits including vacation, sick and volunteer timeSpecialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programsCareer Mobility support from a dedicated recruitment teamColleague Resource Groups to support networking and community engagementGet a more detailed look at our Benefits and Perks.ABOUT USSince day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENTCity National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.#LI-MD#CA-MD