Admin - Dispatcher

Join Helix Traffic Solutions – Building Smarter, Safer Transportation Systems

About Helix Traffic Solutions

We’re not just placing cones—we’re rethinking the way traffic moves. Helix Traffic Solutions is a national leader in traffic control, work zone safety, and transportation infrastructure services. Through a network of specialized operating companies across the U.S., Helix delivers innovative, reliable solutions that protect lives, support critical infrastructure, and keep communities moving safely.

About American Signal Equipment

American Signal Equipment is a proud member of the Helix Traffic Solutions network, specializing in the supply of high-quality traffic signal equipment and components that support safe, reliable roadway operations.

ASE partners with contractors, agencies, and infrastructure teams to provide dependable signal equipment solutions designed to meet industry standards and project-specific requirements. Our focus is on quality, compliance, and responsiveness—ensuring customers have the right equipment to keep traffic systems operating efficiently and safely.

Our services and capabilities include:

• Supply of traffic signal equipment and components
• Products designed to meet industry and regulatory standards
• Reliable solutions supporting signal installation, maintenance, and upgrades
• Equipment tailored to support roadway safety and traffic flow efficiency
• Knowledgeable support to help customers select the right products for each project

By delivering trusted equipment and responsive service, American Signal Equipment plays a key role in supporting modern traffic systems and safer transportation networks.

Why Work with Helix & American Signal Equipment?

We’re a people-first organization with a mission centered on safety, quality, and infrastructure excellence. When you join American Signal Equipment, you become part of a specialized team backed by the strength, stability, and growth opportunities of the Helix Traffic Solutions national network. You’ll find:

• A strong culture of quality, accountability, and collaboration
• Meaningful work that directly supports roadway safety and traffic operations
• Opportunities for professional growth within a national infrastructure organization
• The support of a connected network of traffic and transportation experts

What to Expect

Our work is detail-driven, technical, and impactful. Every role at American Signal Equipment contributes to the reliability and safety of traffic signal systems that communities depend on every day. If you value precision, problem-solving, and work that supports safer transportation infrastructure, we’d be proud to have you on our team.

Dispatcher

Position Summary

The Dispatcher is responsible for coordinating and dispatching traffic control crews to job sites to ensure customer requirements are met safely, accurately, and on schedule. This position serves as a key point of communication between field crews, customers, project teams, and internal operations.

The Dispatcher must be able to manage multiple priorities throughout the day, respond quickly to changing conditions, and provide crews with the information and support they need to successfully complete each assignment.

Essential Duties and Responsibilities

• Review the daily job schedule, traffic control plans, work orders, and other project information to prepare crews for scheduled assignments.
• Dispatch traffic control crews to job sites based on customer requirements, project schedules, crew availability, and operational needs.
• Communicate job-specific information, instructions, traffic control requirements, and special considerations to field crews to ensure they have a clear understanding of each assignment.
• Monitor scheduled work throughout the day and promptly communicate any changes, delays, cancellations, or additional customer requirements.
• Manage crew callouts and scheduling changes while working to ensure customer commitments and service requirements are maintained.
• Serve as a primary point of contact for field crews throughout the workday and provide support related to safety concerns, work zone setups, scheduling conflicts, and other operational needs.
• Review and interpret construction plans and traffic control plans to help determine the appropriate resources, equipment, and traffic control requirements needed to support the contractor's scope of work.
• Coordinate with internal teams and field personnel to resolve scheduling and operational issues efficiently.
• Maintain accurate and timely communication regarding job status, crew assignments, schedule changes, and customer needs.
• Ensure all dispatching and operational activities are performed in accordance with company policies, procedures, and safety standards.
• Perform other duties and responsibilities as assigned.

Key Skills and Qualifications

• Strong understanding of traffic control operations, work zone setups, and the management of traffic control crews.
• Ability to read and understand construction plans and traffic control plans.
• Strong communication skills with the ability to clearly communicate instructions and information to field personnel, customers, and internal teams.
• Excellent organizational and time-management skills.
• Strong attention to detail and the ability to identify and address potential scheduling or operational issues.
• Ability to manage multiple jobs, crews, and changing priorities in a fast-paced environment.
• Proficient computer skills and ability to learn and utilize company scheduling and dispatch systems.
• Dependable, self-motivated, and able to work independently while also contributing effectively as part of a team.
• Cooperative and professional attitude with a strong commitment to customer service.
• Willingness to expand industry knowledge, learn new skills, and stay current with traffic control practices and requirements.
• Ability to remain calm, organized, and solution-oriented when handling unexpected changes or time-sensitive issues.
• Commitment to following company policies, procedures, and safety requirements at all times.

Helix Traffic Solutions, LLC is an Equal Opportunity Affirmative Action Employer.