Police Dispatcher

Police Dispatcher

Terms of Employment: 12 months/ 234 days per year. Salary is at the Police Pay Plan PD1 on the EISD Compensation Plan. Entry level rate of pay is $17.85/hour with additional consideration based upon directly related experience. Please see attachment below for complete description.

Wage/Hour Status: Non-Exempt

Reports to: Dispatch Supervisor

Pay Grade: P1

Dept./School: Police Department

Date Revised: 09/2025

Primary Purpose

Performs radio and communications duties in the Communications Division of the Police Department.

Receives all incoming calls to the Police Department. Operates the Texas Law Enforcement Telecommunications System [TLETS] computer terminal for entering and receiving inquiries. Operates the Computer Aid Dispatch [CAD] computer terminal for entering calls for service. Operates and monitors security alarm center and surveillance cameras.

Employees must exercise sound judgment and initiative in receiving messages, responding to emergency situations, and dispatching calls.

Qualifications

Education/Certification

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency)
• Valid Texas Driver's License
• Telecommunications Operator License from the Texas Commission on Law Enforcement. [TCOLE] to be obtained within one year (1) of employment
• Texas/National Crime Information System Certification Full Access. [TCIC/NCIC] to be obtained within six (6) months of employment
• Other Mandated Certifications to be completed after completing one (1) year of employment
• Applicants must have satisfactory outcome of fingerprinting background check. Non-refundable fee (approximately $50.00) paid by applicant

Special Knowledge/Skills

• Knowledge of two-way radio equipment and radio transmission procedures
• Basic knowledge of the Federal Communications Commission rules and regulations
• Ability to communicate effectively, both oral and in writing, to speak clearly distinctly and politely yet using firmness and calmness in emergency situations
• Must be able to exercise sound judgment and problem-solving skills in stressful situations
• Must be able to coordinate, based on priority, various personnel for emergency response purposes
• Ability to handle various tasks at one time, in the upmost accurate manner, during day-to-day operations and stressful situations
• Operate a computer effectively and have basic knowledge of computer software
• Typing skills of 35 words per minute with high degree of accuracy with no more than 10 errors (Requires recent typing test administered by Workforce Solutions Alamo Career Centers. Please attach a copy of your typing results to your online application)
• Must successfully pass all phases of the applicant process, including criminal history, drug testing, psychological exam, skills assessment test, and interview
• Offer of employment is conditional based on successful completion of 6 weeks on the job training course

Experience

• One (1) year experience in Public Safety Telecommunications or related field preferred but not required

Major Responsibilities and Duties

1. Operates radio console to receive and transmit messages and to dispatch appropriate patrol units and/or other response personnel as needed.

2. Receives, evaluates calls and responds to complaints and requests for service.

3. Directs calls to appropriate personnel.

4. Monitors security alarm system and surveillance cameras to detect emergencies such as fires, intrusion, trespass, and illegal entry.

5. Notifies other agencies needed to assist police such as Fire/EMS, Animal Control, Public Works, etc., and District departments such as Physical Plant Services.

6. Operates computer terminal connected to the Texas Law Enforcement Telecommunications System [TLETS] and the Texas and National Crime Information Center [TCIC/NCIC] to obtain such information as vehicle registration, driver's license status and history, stolen property/vehicles, hit confirmations and wanted persons, etc.

7. Enters, modifies, locates, and clears missing person, runaways, and stolen articles/vehicles in TCIC/NCIC and corresponds with other agencies both state and nationwide when applicable to confirm query.

8. Operates CAD system to enter officer's location, officer's activity, generate cases, vehicle stops, date and time fields, etc.

9. Operates the GPS navigation system to ensure the officer and vehicle location.

10. Maintains, updates, and completes various departmental forms and logs essential to the day-to- day operation of the communications/police department.

11. Maintaining current technical codes, required certifications, revisions, etc. relevant to telecommunications requirements, including but not limited to reading all updates, publications, notifications, and alerts.

12. Monitors parking lot, entrances and exits of surrounding buildings, operates door entry devices and intercom.

13. Monitors all district surveillance cameras at the dispatch center.

14. Maintains work area and the communications center clean and organized.

15. Participate in continuing education, training, and mandatory meetings.

16. Assist in maintaining accountability of district and vehicle keys.

17. Generate work order requests as needed to appropriate departments.

18. Attendance at work is an essential job function.

19. Perform all other duties as assigned.

Supervisory Responsibilities

None.

Mental Demands/Physical Demands/Environmental Factors

Tools/Equipment Used: Radio and telecommunication equipment or systems, video surveillance equipment, multiline telephone system, standard office equipment including computer and peripherals.

Posture: Prolonged sitting; occasional reaching, pushing/pulling, bending/stooping, and twisting.

Motion: Repetitive hand motions; constant keyboarding and use of mouse.

Lifting: Occasional light lifting and carrying (less than 15 pounds).

Environment: Work indoors in environmentally controlled space; frequent exposure to noise; unusual fatigue factors resulting from long periods of repetitive, routine activity.

Mental Demands: Maintain emotional control under stress; work with frequent interruptions; may work prolonged and irregular hours associated with shift work.

Edgewood Independent School District does not discriminate against any employee or applicant for

employment because of race, color, religion, sex (including pregnancy, sexual orientation, or gender

identity), age, national origin, disability, military status, genetic information, or on any other basis

prohibited by law.

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Reviewed by Date Received by Date