Plumbing Dispatcher

Company Name

Will Fix It Plumbing Heating Cooling Electrical

Overview

Dispatcher - Full-time year-round work

Pay: $20-$22/hour (based on experience)

Schedule:Sunday Thursday (every other Saturday)

Monday Thursday 11am-8pm

Sunday will be 8am-5pm

Join Will Fix It part of American Residential Services (ARS) the nations largest provider of residential HVAC heating air conditioning plumbing and electrical services with more than 7000 team members and over 45 years of experience serving homeowners across the country.

We are seeking a highly organized Dispatcher to coordinate scheduling and support our residential HVAC service technicians . This role plays a key part in ensuring efficient HVAC service dispatch technician routing and customer scheduling throughout the day. This role also handles desk tickets and simple customer concerns.

What We Offer

• Weekly pay via direct deposit

• Paid training and onboarding

• Insurance available after 31 days

• Low-cost medical (as low as $5/week)

• Dental vision HSA/FSA

• 401(k) with company match

• 13 days PTO 8 paid holidays

• Company-paid life insurance

• Clean office environment with strong team culture

• Career growth opportunities within a national service network

Responsibilities

As an HVAC Dispatcher you will coordinate daily scheduling and dispatch operations for residential HVAC service technicians .

Responsibilities include:

• Dispatch HVAC service technicians efficiently to meet customer appointment times

• Manage incoming service requests and schedule heating and air conditioning service calls

• Coordinate technician routing and job assignments to maximize efficiency

• Monitor call flow through the HVAC service platform and dispatch system

• Communicate with technicians and customers to provide updates on HVAC service appointments

• Support field teams throughout the day by adjusting schedules and resolving routing issues

• Maintain accurate service scheduling and ensure technicians remain productive throughout the day

This is a fast-paced in-office dispatcher position supporting residential HVAC service operations .

Qualifications

What You Need:

• Prior experience in dispatch scheduling or call center environments

• Experience coordinating field service teams (HVAC or home services preferred)

• Proficiency in Microsoft Office and multi-line phone systems

• Familiarity with local geography to support technician routing and service scheduling

• Must report daily to the office (no remote work available)

• Flexibility to work assigned shifts and weekend rotations as needed

• Must pass background check and drug screening

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. * Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race color religion sex sexual orientation gender identity national origin disability veteran status or other protected characteristics. For more information about how we collect and use personal information see our privacy policy here: ]]>