Service Desk Analyst

Service Desk Analyst

Pay Rate: $30.00 - 34.00/hr (W2)

Employment Type: Contract

Duration: 06/2026 - 12/2026

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Location: Redwood City, CA 94063 (Primarily Onsite)

Job Code: 1489215

Position Overview


Tekberry is seeking a Service Desk Analyst to support our client, within Business Affairs IT. This role provides first-level technical support to end-users across a wide range of systems, ensuring efficient resolution of hardware, software, and network-related issues.

Responsibilities

• Serve as the first point of contact for IT support via phone, chat, remote desktop, and messaging
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain desktop systems, devices, and peripherals
• Document all interactions and resolutions in ITSM ticketing systems
• Escalate complex issues to higher-level support teams as needed
• Monitor and manage system alerts, queues, and basic system processes
• Apply IT security and operational best practices
• Ensure users have appropriate system access and resources
• Support general IT operations and assist with additional tasks as needed

Required Qualifications

• Bachelor's degree or equivalent experience
• 3+ years of experience in IT support or service desk environments
• Experience with Windows/Mac operating systems and common enterprise applications
• Familiarity with networking basics and troubleshooting techniques
• Experience with ITSM tools (ServiceNow, Remedy, Zendesk, etc.)
• Experience using remote support tools

Key Skills

• Strong troubleshooting and diagnostic skills
• Excellent customer service and communication abilities
• Ability to prioritize and manage multiple tickets/tasks
• Understanding of IT security best practices

Work Environment & Requirements

• Primarily onsite role in Redwood City
• Standard office and IT support environment
• Frequent sitting, computer use, and phone communication
• Occasional lifting of equipment (up to 40 lbs)

We need hard-working, reliable employees. If you're ready to work with a great team and grow your IT career, we want to hear from you!


Tekberry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Tekberry is a certified Minority Business Enterprise (MBE) and Disadvantaged Business Enterprise (DBE).


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