Strategic Account Manager

Overview At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether youre building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 3 million developers worldwide and continues to grow rapidly. In January 2025, we raised $80M in Series C financing, bringing our total funding to $157M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. Were a diverse and talented team that values craft, velocity, and user experience. If youre excited to help shape the future of the intelligent cloud and empower developers everywhere, wed love to hear from you. Applying to Render Were seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time. About the role Render is seeking a foundational Strategic Account Manager to build and nurture strategic partnerships with our largest and fastest growing customers. Our product-led growth model has attracted a significant number of high-growth companies who have scaled their usage organically, and as they grow, its critical that we evolve from just a self-service solution into a strategic business partner. This role is pivotal in demonstrating Render's long-term value and scalability, owning the commercial health of the relationship, and ensuring our customers achieve their business objectives on our platform. As the primary business owner for a portfolio of Render's most important customers, you will be responsible for understanding their strategic goals, leading commercial conversations, and driving adoption and expansion. You will proactively identify and mitigate churn risks by reinforcing our value proposition against alternatives managed platform services and hyperscalers. Working in close partnership with our Customer Engineers, you will provide a holistic experience that combines deep technical guidance with strategic business alignment, ultimately securing our position as a long-term partner in their success. Responsibilities include: Manage a dedicated portfolio of high-growth customers, establishing yourself as their trusted business advisor and primary point of contact. Develop a deep understanding of each customers business, their key objectives, and their technical roadmap to create and account plans that ensure Render is delivering maximum value. Proactively identify and mitigate churn risks by addressing customer concerns, articulating Render's scalability, and reinforcing the value proposition. Drive account expansion by identifying opportunities to convert customers from month-to-month to committed annual contracts and lead the upsell motion. Collaborate closely with our Customer Engineers, who own the technical relationship with developers, to present a unified front and ensure customers are both technically successful and strategically aligned. Lead regular business reviews with key stakeholders to showcase ROI, review progress against goals, and uncover new opportunities for partnership. Serve as the voice of your customers internally, sharing their feedback and insights with our Product and Engineering teams. Represent Render with authenticity, curiosity, and technical credibility in every customer interaction. We're looking for someone who : Has 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success, preferably in the cloud infrastructure or developer tooling space Possesses a commercial mindset with a track record of successfully managing renewals, identifying expansion opportunities, and negotiating contracts Is familiar with using product usage data or analytics to identify customer health risks and expansion opportunities Is a strategic thinker who can connect the dots between a customer's technical challenges and their overarching business goals Excels at building rapport and trust with a wide range of stakeholders from senior engineers to C-level executives Is savvy with product-led growth (PLG) environments and understands how to engage customers who initially adopted a product through a self-service motion Is a builder who thrives in ambiguity. You are energized by the opportunity to shape a new function and create processes, not frustrated by the lack of standardized playbooks Has a strong sense of empathy and a genuine passion for helping developers and engineering teams succeed Nice-to-Haves: Background at high-performing developer-facing hyper growth tech companies Experience with hyperscalers and / or cloud platform solutions Experience helping customers migrate from hyperscalers to managed platform solutions Experience as a founding or early member of an Account Management or Customer Success team, with a demonstrated ability to help build playbooks and processes from the ground up If this role excites you but you dont meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need. Benefits This opportunity is also eligible for equity with early-exercise options and extended exercise windows. 4 weeks of paid vacation, available from day one. 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return. Long-term disability, life insurance, and 401K plans. 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well. Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc. Monthly cell phone and internet subsidy. Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders. Continuous learning benefits & related support. Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We encourage all who are interested to apply. We can\'t wait to hear from you! Render — CCPA Applicant Privacy Notice Render — GDPR Applicant Privacy Notice #J-18808-Ljbffr Render