Home Care Scheduling Manager

Client Services Manager – Assistive Care | Tinton Falls, NJ Salary : $50,000 - $55,000 per year plus commission Benefits : PTO, comprehensive benefits, 401(k) match BAYADA HOME HEALTH CARE is seeking a full‑time Client Services Manager for our Assistive Care office in Tinton Falls, NJ. This office provides best‑in‑class non‑medical home care to adults and seniors, helping them live safely at home with comfort, dignity, and independence. Why this role matters As a Client Services Manager (CSM), you are the central coordinator of care in the office. You will ensure that clients receive consistent, high‑quality services; support and engage our home health aides and caregivers; partner closely with the clinical manager and director to grow and sustain a healthy caseload; and help BAYADA reach more people who want to remain safely at home through assistive care services. Responsibilities for a Client Services Manager – Assistive Care Client & caregiver coordination Manage a caseload of Assistive Care clients, ensuring schedules are filled and services are delivered reliably Coordinate day‑to‑day staffing and scheduling for personal care and companion services Communicate regularly with clients, families, and caregivers to understand needs, resolve issues, and maintain a high‑quality experience Monitor and respond to open shifts, cancellations, and coverage gaps to prevent service interruptions Referral management & growth Receive and process referrals from hospitals, discharge planners, payors, and community partners Partner with clinical team and director to convert referrals to active cases quickly and smoothly Track billable hours and caseload growth, contributing to office productivity and financial health Build strong, trusting relationships with home health aides and caregivers Support caregivers with schedule changes, questions, and concerns, escalating issues appropriately Collaborate with recruiting and clinical leaders around onboarding, compliance, and performance of field staff Office teamwork & operations Collaborate daily with the director, clinical manager, and office team to achieve goals in client satisfaction, staffing, and retention Use BAYADA systems (scheduling and documentation platforms, Workday, email, and reports) to manage caseload and workflows Model The BAYADA Way—our core values of compassion, excellence, and reliability—in all interactions Qualifications for a Client Services Manager – Assistive Care Required 1+ years of experience in customer service, staffing, scheduling, or coordination in a fast‑paced environment Strong relationship‑building and communication skills, both written and verbal Proven ability to prioritize, stay organized, and manage competing deadlines Comfort using computers and learning new systems (scheduling, documentation, reporting) Alignment with The BAYADA Way and a genuine desire to support clients, families, and caregivers Preferred Experience in home care, healthcare, senior services, or human services Prior experience with scheduling / staffing or case management Familiarity with the local community and service area Full‑time role: exempt Monday–Friday, daytime office hours 8:30 am–5:00 pm Benefits In addition to the stated salary, the position offers PTO, a comprehensive benefits plan, and a 401(k) match. Equal Opportunity Employer BAYADA Home Health Care, Inc., and its associated entities and joint‑venture partners are Equal Opportunity Employers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state, and local laws. Application To apply, please submit your resume and cover letter through the BAYADA careers portal. #J-18808-Ljbffr BAYADA Home Health Care