Claims Specialist, Design Professional

Claims Specialist – Design Professional AXA XL is an Equal Opportunity Employer. Multiple Locations As a Claims Specialist – Design Professional, you will play a critical role in managing and resolving professional liability claims for architects and engineers. You will report to the Manager of Design Professional Claims. Responsibilities Proactively manage Design Professional liability claims across multiple jurisdictions, including initial review, coverage evaluation, developing resolution strategies, and ensuring ongoing communication with stakeholders and claims management to achieve the best outcome for the insured and AXA XL. Use robust technical skills and subject matter expertise to handle complex and difficult claims within authority level, focusing on setting timely and appropriate reserves. Partner with defense counsel to set and pursue effective and cost‑efficient litigation strategies consistent with AXA XL litigation management best practices. Evaluate settlement value and negotiate claims and litigated matters within authority, and participate in mediations and settlement conferences, consistently employing strategic litigation management skills throughout the life of all claims. Coordinate and manage communications with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.) ensuring the highest level of customer service. Ensure all documentation is present in the claim file and that Claims Handler Guidelines and protocols are followed. Maintain high‑quality relationships with insureds and brokers through frequent contact and responsiveness to their needs, including promptly reviewing contracts for insurability when requested. Actively participate in marketing and promotional activities, including some component of public speaking. Qualifications Education: Bachelor’s degree required; Juris Doctor (JD) preferred. Experience: Intermediate level professional liability claims‑handling experience, including managing, negotiating, and resolving complex claims. Licensing: Insurance adjuster licenses for all states requiring licenses, or willingness to immediately obtain such licenses upon starting employment. Proactive and results‑oriented file handling: Ability to proactively manage assigned claims, anticipate needs, make decisions, and prioritize multiple workstreams while maintaining quality. Analytical and technical skills: Robust analytical and technical skills to handle complex claims using sound judgment. Collaboration: Ability to collaborate with claims management on large and complex losses, and to develop and maintain productive relationships with insureds, brokers, claim handlers, underwriters, and legal counsel. Willingness to seek input from others to achieve the best result for the insured and AXA XL. Communication: Excellent verbal and written communication, presentation, and influencing skills. Ability to communicate effectively with internal and external stakeholders to ensure the highest level of customer service. Ethics: Handle responsibilities with integrity and to the highest standards of professionalism. Continuous improvement focus: Willingness to ask questions, explore new ideas, and continuously improve technical skills and AXA XL claims capabilities. Client‑service orientation: Focus on value at all points in the claims experience, delivering on our promise to our clients, and exhibiting professionalism and diplomacy in all situations. Benefits & Compensation Competitive salary range: U.S. base salary $88,500 to $154,900 USD, actual pay determined by skills, experience, and location. Retirement savings plan, health and wellness programs, and other comprehensive benefits. Robust support for flexible working arrangements. Enhanced family‑friendly leave benefits. Inclusion commitments: Named to the Diversity Best Practices Index; signatory to the UK Women in Finance Charter. Opportunities for professional development and learning to hone skills and advance careers. #J-18808-Ljbffr AXA Group