Patient Access Representative - Emergency Care Center (ER)

Position Title: Patient Access Representative - Emergency Care Center (ER) Olathe Hospital Position Summary / Career Interest: The Patient Registration Representative is responsible for Inpatient / Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/families and a professional image. Note: Schedule is every other weekend 3:00pm–11:00pm. Responsibilities and Essential Job Functions Monitors schedule daily for patients arriving at the department for the day if applicable. Responsible for admitting/registering scheduled and non‑scheduled or emergent patients for the assigned department. Conducts bedside admission on patients who are direct admits to the unit as needed. Obtains identification to assure accuracy of demographic and insurance information. Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number. Greets patient and/or relative. Interviews and obtains or rechecks pertinent information. As required, collects co‑payments or deposits as appropriate for service being rendered. Responsible to balance cash drawer as part of the end‑of‑day process. Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system. Complies with Medicare/Medicaid and other insurance rules and regulations. Completes MSPQ as required for admission. Attends and participates in staff training or education which relates to their position and would contribute to their knowledge. Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed. Provide coverage as requested in all areas of Admitting following established guidelines. Knowledgeable of administrative policies, department procedures, third‑party coverage and required admission and insurance documents. Responsible for other duties or projects, which are assigned by Management (e.g., special projects, telephone coverage, filing, scanning, copying, and other duties as instructed). Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department. Required Education and Experience High School Graduate or GED. Preferred Education and Experience Clerical, Registration, and/or Customer Service Experience within a Healthcare Setting. Job Type Part time. Equal Employment Opportunity Statement The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally‑protected status. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link View email address on click.appcast.io. Employment with the health system is contingent upon, among other things, agreeing to the health‑system‑dispute‑resolution‑program.pdf and signing the agreement to the DRP. Job Requisition ID: R‑54435 #J-18808-Ljbffr The University of Kansas Health System