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Guest Service Ambassador

RollHouse Entertainment

You are the front-line face of fun! As the first person guests meet when entering the venue, you set an energetic, welcoming tone for their entire visit while handling lane assignments and check-ins. Welcome Every Guest: Greet visitors warmly with high energy, explain entertainment packages, and answer questions about bowling, arcade specials, and dining options. Manage Bowling Flow: Assign open lanes, enter player rosters into the computerized scoring system, and issue rental bowling shoes in correct sizes. Cash & POS Handling: Operate point-of-sale registers accurately to process cash, credit cards, gift certificates, and arcade game cards with zero drawer discrepancies. Guest Communication: Answer incoming venue calls promptly, provide accurate pricing schedules, and route party planning calls to sales managers. Cleanliness & Staging: Maintain an organized, sanitized service counter and wipe down rental shoe shelves continuously throughout the shift. RollHouse Entertainment is a privately held family entertainment center provider founded in 1992 and headquartered in Solon, Ohio #J-18808-Ljbffr RollHouse Entertainment

Vacancy posted 1 day ago
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