Senior Systems Engineer

Senior Systems Engineer

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time position located in Provo, Utah. The individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level.

What we offer:

• $120k Annual Salary
• Annual merit bonus potential
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match up to 4%
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture and much more!

Responsibilities include:

Systems Administration & Infrastructure

• Administer and maintain Windows server environments, including Active Directory
• Monitor infrastructure health and performance; proactively identify and resolve issues before they impact end users
• Develop and maintain infrastructure-as-code, automation scripts, and runbooks to improve operational efficiency (PowerShell, Bash, Python)
• Design, configure, and maintain LAN/WAN, wireless, and VPN environments including switches, routers, firewalls, and load balancers
• Maintain network documentation including topology diagrams, IP address management (IPAM), and change logs

ServiceNow Development & Administration

• Configure and customize ServiceNow modules including Incident, Problem, Change, Service Catalog, and ITSM workflows
• Develop and maintain custom applications, business rules, client scripts, UI policies, flow designer automations, and integrations
• Partner with business stakeholders to gather requirements, design solutions, and deliver iterative improvements to the ServiceNow platform
• Manage ServiceNow instance administration including upgrades, cloning, performance tuning, and access controls

Enterprise Platform & Security Services

• Administer and support Mobile Device Management (MDM) platforms (e.g., Kandji, Meraki Systems Manager) for device enrollment, compliance, and app deployment
• Manage Identity Provider (IdP) services including SSO, MFA, and user lifecycle management (e.g., Okta)
• Maintain and tune endpoint security solutions (EDR/XDR, antivirus, device compliance) and coordinate incident response with the security partner
• Administer email security tools including spam filtering and anti-phishing policies

Qualifications:

• High School Diploma or equivalent

Requirements:

• 3–5 years of progressive experience in systems engineering, IT infrastructure, or a related technical role
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing, firewalls) with hands-on configuration experience
• Experience with at least one ServiceNow module (ITSM, CMDB, or Service Catalog), including configuration or development
• Familiarity with MDM, IdP, endpoint security, and email security platforms
• Strong scripting and automation skills in one or more of: PowerShell, Bash, Python, or JavaScript
• Excellent troubleshooting methodology and the ability to work through complex, multi-system issues independently
• Strong written and verbal communication skills; able to translate technical concepts for non-technical audiences

Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. We geek out so our customers don't freak out. You never thought bugs could be this cool.

Our culture is built on accountability, discipline, and high integrity—we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine's Best in Business and Best of State, Glassdoor's Top 100 U.S. Workplaces, and Entrepreneur Magazine's Best Companies in America. And we're just getting started.