Operations Assistant

Job Description

Job Description

Customer & Administrative Assistant

Company: Electron Colloidal
Position: Customer & Administrative Assistant
Schedule: Part-Time, approximately 20 hours per week
Starting Schedule: Approximately 4 hours per day, Monday–Friday
Opportunity for Growth: Yes

About the Role

Electron Colloidal is seeking a dependable, organized, and professional Customer & Administrative Assistant to support our growing health and wellness company.

This position will initially focus primarily on managing customer emails and providing excellent customer service. As the individual becomes familiar with our company, products, policies, and daily operations, the position may gradually expand into additional administrative and business support responsibilities.

We are looking for someone who communicates professionally, learns quickly, pays close attention to detail, and can eventually take ownership of routine responsibilities without requiring constant supervision.

Initial Responsibilities

The primary responsibility during the beginning of the position will be managing customer communications.

Duties will include:

• Monitor and respond to customer emails throughout the workday
• Assist customers with order status and tracking questions
• Answer general product and usage questions using company-approved information
• Assist with subscription and account-related questions
• Handle routine shipping, delivery, return, and refund inquiries according to company policies
• Review customer order information when necessary to resolve issues
• Follow up with customers when additional information is required
• Escalate unusual, sensitive, or higher-level situations to management
• Maintain a professional, friendly, and helpful tone in all customer communications
• Keep the customer inbox organized and ensure important messages are not overlooked

Administrative Responsibilities

As training progresses, additional responsibilities may include:

• Drafting and responding to routine business emails
• Following up with vendors, suppliers, manufacturers, and business partners
• Scheduling meetings and appointments
• Organizing documents and business information
• Tracking outstanding tasks and follow-ups
• Preparing basic information before meetings
• Attending selected meetings and taking organized notes
• Creating follow-up lists and action items after meetings
• Conducting basic business and product research
• Assisting the Founder with day-to-day administrative needs

What We're Looking For

The ideal candidate is:

• Highly organized and dependable
• An excellent written communicator
• Professional and friendly with customers
• Comfortable using email and online business platforms
• Able to follow established procedures
• Detail-oriented
• Able to manage multiple conversations and priorities
• Comfortable asking questions during training
• Capable of becoming increasingly independent over time
• Trustworthy with confidential company and customer information
• Interested in growing with a rapidly expanding company

Experience customer service, Gmail, Gorgias, or similar platforms is helpful but not required.

Schedule

This position will initially be approximately 4 hours per day, Monday through Friday, or approximately 20 hours per week .

The schedule and number of hours may increase as the company grows and additional responsibilities are assigned.

Growth Opportunity

This position is designed to grow with the right individual.

A successful candidate may eventually take on greater responsibility involving business operations, meeting coordination, vendor communication, project follow-ups, scheduling, and direct support to the Founder.

There is potential for advancement into a larger Administrative & Operations Assistant or Executive Assistant position based on performance, reliability, and the needs of the company.

Our Goal

We're looking for more than someone who simply answers emails.

We want someone who can learn how our company operates, become a trusted member of the team, take ownership of responsibilities, and grow alongside Electron Colloidal as we continue expanding.