Program Manager

Program ManagerWipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.Job Description: Job Description Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.Maximize Process Efficiency and Cost EffectivenessStrategy Planning with Senior StakeholdersCollaborate with leaders to provide strategic and operational plans associated with the accountPlan the strategy for the coming years by identifying new geographies for alternate revenue streamsEnsure a deep enough understanding of clients' individual experiences to head off potential issues before they become problemsContract Compliance & AdherenceEnsure all SLA parameters are met in the account and maintain a green card at all timesReview and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are citedMonitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelinesDelivery Governance in the AccountUnderstand customer goals and key performance metrics and ensure exceeding those goals throughout the projectEnsure a green card for all accounts in terms of performance and qualityMonitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flagsParticipate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholdersLead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakageEnsure regular invoicing as per the contract terms and conditionForecast and track key account metricsCadence with Delivery Lead to Ensure Margins Are MetWeekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.Resource Allocation & RetentionConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Review and monitor resource planning and fulfillment in line with account requirements and costs of deliveryOptimize manpower and minimize leakages by working closely with delivery headEnsure retention by offering relevant trainings and certifications of all allocated resourcesLead one-on-one floor connect and other engagement activities to improve stickiness of the delivery teamCollaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projectsMandatory Skills: Investment Banking (Middle & Back Office). Experience: 8-10 Years. The expected compensation for this role ranges from $80,000 to $158,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.