Assistant Director of Inpatient Operations, Pharmacy

Pharmacy Leadership Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location:

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500160 Pharmacy SMH

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 220

Compensation Range:

$145,600.00 - $203,840.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

Oversees medication management and preparation, including ordering, production, dispensing and monitoring, throughout the Strong Memorial Hospital (SMH) main inpatient pharmacy. Works directly with pharmacy, nursing and hospital leadership to collaboratively establish strategic goals related to expanding and improving safety and efficacy of medication management for SMH inpatients and supporting clinics as part of the hospital. Focus is on the drug distribution process and includes medication re-packaging, stocking, preparation, labeling, dispensing, etc., including staff oversight and development in these areas. Direct reports include pharmacist managers for Central Distribution, Pediatric Pharmacy, and Compounding, the Technician Operations Supervisor, and other positions as appropriate.

Essential Functions

• In collaboration with other pharmacy and non-pharmacy departmental leadership, evaluates and develops safe and efficient medication use practices for all inpatient units and associated clinics of SMH. Provide input, data, and outcome measurements to help develop strategic plans for the department of pharmacy in collaboration with nursing, provider, and other service level leadership teams.
• Develop and implement patient safety programs to elevate pharmacy services for all patients and provider teams with a focus on developing outcome targets and measurements, competency for pharmacy staff, and collaborate with other pharmacy leadership team members to develop and strengthen medication management programs for the department.
• Attend key operational committees and meetings, actively participating in development of services, policies and guidelines around medication use.
• Periodically meet with departmental leadership to develop a standardized approach to medication use and identifying/addressing issues or barriers to safe and effective medication use systems. This also includes collaboration with affiliates of URMC to establish consistent procedures in medication management.

Quality and Safety

• Maintain expertise in regulatory guidance (Joint Commission, USP, NYS DOH, etc.) and serve as the primary leader for developing gap analysis tools and plans to address compliance issues as they are identified. Reports out to senior leadership as needed any plans to address new or developing regulatory compliance issues with detailed plans of action.
• Develop plans to utilize technology to enhance patient safety in medication use processes, including expansion of existing technology and evaluation of new technology or devices to improve patient and employee safety.
• Reviews patient safety incidents related to inpatient medication dispensing, coordinating follow-up and use of safety tools (e.g. Root Cause Analysis, Failure Modes and Effects Analysis, etc.) to address systems failures. Oversees follow through on quality improvement projects to address identified safety concerns.
• Develops and implements policies/procedures and Standard Operating Procedures for inpatient pharmacy services to ensure compliance with State and Federal Regulations, accreditation standards and regulatory agencies and identify/correct any gaps or risks.
• Represents UR Pharmacy at state and national meetings, contributing to the advancement of medication use standards and guidelines in oncology areas of practice.

Human Resource Management

• Directly supervise and evaluate performance of the pharmacist managers for Central Distribution, Pediatric Pharmacy, and Compounding, the Technician Operations Supervisor, and other positions identified as direct reports for the main pharmacy operations. Maintain regular meetings to discuss progress and identify strategic plan goals, holding managers accountable to this plan.
• Periodically meet with pharmacy staff to provide high level updates on projects and plans, in coordination with other area managers.
• Responsible for addressing issues related to staff engagement, utilizing engagement survey and other tools to identify areas for improvement and develop plans to address issues. Periodically report progress to senior Pharmacy Leadership (Associate Directors and Directors).
• In conjunction with area managers, provide oversight of hiring, training, and staff development for all areas of oversight to ensure competency and retention of qualified and highly skilled workforce.
• Oversees and implements staff development plans related ongoing competency assessments and goal development progress to align with overall department strategic plan.

Projects and Strategic Plan Development

• Develop strategic plan for pharmacy services and growth, projecting short term (1-3 years) and long term (>3 years) strategies to meet demands and expand services. This includes modifications/expansions to physical space to meeting evolving regulations and safe practice recommendations as well as assessment, development and implementation of new technology.
• In collaboration with departmental clinical leadership, assist in development and implementation of patient care clinical initiatives across all services through supporting the operations of the medication use system.

Finance

• Contributes to the creation of the annual operating budget and annual capital requests for the main inpatient pharmacy.
• Develop, coordinate, and oversee results for Business Improvement Plans for the relevant pharmacy areas. Report results routinely to pharmacy senior leadership as well as nursing or other departmental leadership as appropriate, including costs savings initiative targets and performance.
• Oversee budget for main inpatient pharmacy, reconciling FTE manpower reports and charge/expense reports monthly, with reports to supervisor as needed to explain variances.
• Analyze staffing plans, developing business case for staff expansion as indicated with supporting workload and/or cost benefits to justify additional resources.
• Participate in committees/meetings related to financial management and revenue integrity as it relates to the relevant pharmacy services.

Program Integration

• In collaboration with Pharmacy Informatics Team, participate in development of standardized processes for medication use through the EMR, including implementation of safe practice recommendations and consistent approach to medication system build and patient safety processes. Evaluate new features and functionality with the team as they are identified.
• Work collaboratively with other managers/leaders in pharmacy to provide updates and integration when appropriate to overall departmental strategic goals and new programs.

Other duties as assigned

Minimum Education & Experience:

• Pharmacy degree from an ACPE accredited school and 5 years of health-system or other relevant pharmacy experience required with at least 3 years of management/administrative experience strongly preferred
• Master's degree in management preferred
• Advanced degree (MBA, MSBA) or residency with administrative experience preferred
• Or equivalent combination of education and experience

Licenses and Certifications:

• PHARMD - Licensed Pharmacist in New York State upon hire required

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