Customer Service Representative

Job Description

Job Description

Proudly serving Salt Lake and Utah Counties, West Jordan, and the surrounding areas, Valley Plumbing and Drain Cleaning is dedicated to solving all residential and commercial plumbing problems. No matter the scale of your plumbing issue, we have a solution for your unique problem. As a result, we try to give you the best possible options and provide you with honest advice that we would give a valued family member. We know our work isn't just about doing a good job but doing the right job. Valley Plumbing will always offer you cost-effective solutions, so you can choose the best option for you and your family.

Responsibilities:

• Responsible for calls, emails, and chats
• Managing customer inquiries and asses their needs
• Generating sales that develop into new customers
• Determine if the situation is urgent
• Troubleshoot situations and know who to send questions and complaints to
• Build relationships and trust with customers through open and interactive communication
• Meet KPI’s
• Making follow-up calls to customers to gain feedback about services rendered
• Required to make outbound calls
• Reschedule appointments as needed
• Keeping accounts updated and current
• Other duties as needed

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Requirements:

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school diploma
• Positive Attitude

Benefits / Perks:

• Health, Dental & Vision Insurance
• Paid Time Off
• Life Insurance
• 401K Match
• Employee Appreciation Activities
• Bonus Opportunities

Schedule:

• Monday-Friday | 8:30 a.m. - 5:00 p.m.
• Rotating Saturdays

Valley Plumbing is an Equal Opportunity Employer.