Product Manager

Job Description

The Product Manager will be responsible for digital and business product strategy, part of the team that builds and maintains internal-facing tools aimed at turning those Guest service transactions into positive and memorable interactions. In this position, you will provide support for multiple applications, including those used at international sites. This role will serve as liaison with operations partners and end-user teams to ensure successful use of the applications. The ideal candidate will have both a deep understanding of product management with respect to mobile & web technology, native application development, backend services, development as well as the ability to manage the development pipeline and team priorities across multiple teams/disciplines against a prioritized roadmap.

Product Manager will write requirements for sustainment feature enhancements and actively engage with partners from various teams including design, engineering, and operational end-users to ensure accurate implementation and successful launch of those enhancements.

Additionally, this position will include administering configurations (e.g., Cast Member access), reviewing user-reported issues, developing documentation and processes to ensure security compliance, reporting, and working with multi-functional teams on a variety of initiatives that leverage the applications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 5+ years of product management experience driving product strategy and execution

Call Center Integration Projects

• Ability to create product road map, strong user stories and cases

• Highly communicative working amongst business units

• Jira or similar documentation software

• Agile experience Contact Center Tech - Telecom, Live Chat, IVR, SMS/Push notifications, Agent AI/Assist tools, Reporting, etc