Business Systems Analyst Consultant - SharePoint Development Support

Business Systems Analyst Consultant

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Systems Analyst Consultant within PNC's Technology organization, you will be based in Phoenix, AZ.

Role Overview

This role partners closely with the SharePoint application team and Line of Business stakeholders to translate delivery, security, and operational priorities into clear, testable business and system requirements. The position primarily supports SharePoint applications and collaborates with the Rapid Application Development (RAD) team to deliver solutions across multiple business areas.

Key Responsibilities

Partner with Line of Business teams to elicit, analyze, and document business and system requirements that support operational, security, and delivery objectives

Support SharePoint-based applications and collaborate with cross-functional RAD teams delivering solutions across the organization

Apply working knowledge of technologies such as SharePoint and PowerApps to support requirements definition, testing, and cross-platform solution delivery

Demonstrate familiarity with Jira and Agile delivery processes, including requirements tracking, backlog management, and sprint-based workflows

Ensure a disciplined change and release process by maintaining requirements traceability, implementation readiness, test coverage, and post-implementation validation

Support release planning and implementation activities with a focus on execution readiness and risk mitigation

Operate effectively in regulated or audit-sensitive environments where documentation quality, control alignment, and validation evidence are critical

Provide input and guidance on continuous improvement initiatives and application enhancement requests to better meet evolving business needs

Evaluate SharePoint applications for alignment with business needs and user productivity improvements

Leverage stakeholder feedback and application usage to identify improvements and support cross functional planning and implementation

Analyze, define, and document business requirements while identifying and addressing existing system logic or process gaps

Required Qualifications

Bachelor's degree in Information Technology, Business, or a related field, or equivalent practical experience

Experience partnering with business stakeholders to elicit, analyze, and document clear, testable business and system requirements

Hands-on experience supporting or delivering SharePoint-based applications in a cross-functional environment

Working knowledge of tools such as SharePoint, Jira, and Confluence to support requirements management, testing, and delivery activities

Experience supporting change management, release planning, and implementation activities with a focus on readiness, traceability, and risk mitigation

Demonstrated ability to work in regulated or audit-sensitive environments where documentation quality, control alignment, and validation evidence are critical

Strong analytical, documentation, and communication skills, with the ability to translate complex technical concepts into business-friendly language

Proven ability to collaborate effectively with technical teams, business partners, and delivery stakeholders

Willingness to support occasional planned weekend implementations as needed to ensure successful releases

PNC Employees

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

CBAP (Certified Business Analysis Professional) certification preferred.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.