Lead Transportation Assistant

Lead Transportation Assistant

As a Lead Transportation Assistant, you will act as primary contact to Veterans for transportation needs. The incumbent collaborates with the Mobility Manager for transportation workload, forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation and ongoing operational flow of the Beneficiary Travel Assist Teams program. Other duties include, but are not limited to:

• Distribute and balance the workload among employees in accordance with established workflow or job specialization, ensure timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy
• Keep in touch with the status and progress of work, and make day- to- day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly
• Estimate and report on expected time of completion of work, and maintain records of work accomplishments and time expended and prepare production reports as requested
• Instruct employees in specific tasks and job techniques and make available written instructions, reference materials and supplies
• Give on the job training to new employees in accordance with established procedures and practices
• Maintain current knowledge and answer questions of other employees on procedures, policies, directives, etc. and obtain needed information or decisions from supervisor on problems that come up
• Check on work in progress or spot check work not requiring review (e. g., filing or direct services) and review completed work to see that supervisor's instruction on work sequence, procedures, methods and deadlines have been met
• Amend or reject work not meeting established standards, refer to supervisor questions or matters not covered by standards and problems in meeting performance standards
• Monitor working conditions such as seating, ventilation, lighting, safety, etc.
• Inform employees of available services and employee activities
• Resolve simple, informal complaints of employees and refer others to supervisor
• Report to supervisor on performance, progress and training needs of employees, and on behavior problems
• Provide information to supervisor as requested concerning promotions, reassignment, recognition of outstanding performance, and personnel needs.

Work Schedule: Monday to Friday, 8:30am - 5:00pm. Telework: Not Authorized. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.

US Department of Veterans Affairs