Production Manager

Production Manager

Under the general direction of the Store Manager, the Production Manager is responsible for donut shop operations, including the production of quality baked goods according to stringent deadlines and based on precise knowledge of all company-outlined recipes.

Duties and responsibilities include the following. Other duties may be assigned.

1. Must have open availability and reliable transportation.
2. Must speak fluent English and have the ability to train staff in English; other languages are highly desirable, especially Spanish (a pay differential is available for bilingual Managers).
3. Must demonstrate mastery of the Baker I, II, III, and Assistant Production Manager job descriptions.
4. Accomplishes restaurant human resources objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing company policies, procedures, standards, and processes.
5. Accurately tabulates payroll for all back-of-house staff and delivers it to the Store Manager and/or General Manager.
6. Estimates food costs and profits; adjusts and manages staff in order to achieve cost and profit goals.
7. Controls costs by reviewing portion control and quantities of preparation; minimizing waste; and ensuring high quality of preparation.
8. Maximizes restaurant profitability by ensuring portion control and monitoring accuracy of charges.
9. Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; and maintaining parking lot and walkways.
10. Maintains ambiance by controlling lighting, background music, linen service, glassware, and utensil quality and placement; and monitoring food presentation and service.
11. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
12. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
13. Performs other duties as assigned by the Store Manager, Director of Company Operations, and/or Area Manager.

Skills:

• Oral Communication Skills
• Written Communication Skills
• Technical Communication
• Customer Relations
• Customer Service
• Diplomacy
• Math Aptitude
• Organization
• Professionalism
• Presentation
• Reading Skills
• Computer Literacy
• Keyboard Skills
• Supervisory Skills (15+ people)
• People Management
• Fostering Teamwork
• Developing and Adhering to Budgets
• Self-Motivated and Self-Starter
• Multi-Tasking
• Conflict Resolution

Certifications / Licenses:

Valid Driver's License - must meet insurance underwriting requirements.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability, behavior and character required for this position:

Language Ability:

Ability to read, analyze, and clearly interpret general business operations. Ability to clearly and effectively communicate/present information and respond to questions from corporate headquarters, regional manager, customers, and the general public. Ability to supervise and train newly hired staff effectively.

Reasoning Ability:

Ability to define problems and determine solutions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; stoop, kneel, crouch, talk or hear and taste or smell. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include peripheral vision and ability to adjust focus.

Equal Employment Opportunity Statement:

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.