Customer Support Representative-III
Artech Information Systems LLC
Customer Experience Specialist
We're looking for a hands-on, detail-oriented Customer Experience Specialist. This is a structured, execution-focused role suited for someone who is organized, responsive, and enjoys solving problems. We're looking for strong performers who can move fast to get things done and are excited by the idea of bringing the client to the world. If this sounds like you read on!
What You'll Do:
- Respond to inbound customer inquiries via email and SMS
- Evaluate refund eligibility based on defined policy and time-based criteria
- Validate order details and required data fields before processing
- Prepare and submit structured approval requests
- Track resolution status and ensure accurate case closure
- Complete required forms, documentation, and daily reporting
- Escalate high-risk edge cases, or policy-exception requests when appropriate
- Communicate clearly and professionally with customers throughout the resolution process
- Identify recurring issues and flag trends to the pod lead
What We're Looking For:
- Prior customer support or similar relevant experience
- Strong written communication skills
- High attention to detail and comfort working within policy-driven frameworks
- Ability to follow structured SLA processes accurately and meet turnaround expectations
- Sound judgment in determining when to escalate
- Proficiency with Google Suite and email
- Available to work evening and weekend shifts
Nice to Haves:
- Bachelor's degree or higher, or currently pursuing one
- 1+ years of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early-stage startups or related experience
- Experience working with external partners
- Ability to thrive in a fast-paced, evolving environment
Vacancy posted 3 days ago
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