Customer Service Representative
$20 per hourProImprint
Job Description
Job Description
We are seeking a dedicated Customer Service Representative to join our elite team! In this role, you will serve as the main point of contact for processing online customer orders.
Be part of a team that values exceptional customer service and strives to exceed customer expectations! You will have an opportunity to grow in this role!
Responsibilities :
- Serve as the first point of contact for new customer online orders, handling their day-to-day requests via phone and email.
- Maintain and strengthen customer relationships by providing proper service and meeting/exceeding customer needs.
- Handle customer complaints related to pricing, shipping, quality, and other issues, providing appropriate solutions and alternatives within time limits and following up to ensure resolution.
- Document all communications with customers regarding changes or additions to orders.
- Collaborate with all areas of the office and production to facilitate the flow of orders and meet customers' requested shipment dates.
- Use internal software systems to keep orders progressing through the system.
- Go the extra mile to engage and satisfy customers.
What we're really looking for:
- Tech-savvy & Strong verbal, written, and interpersonal communication skills
- Excellent phone etiquette
- Proven ability to multitask, prioritize, and stay organized in a fast-paced environment
- Previous work experience - is a plus!
We Offer:
- Generous compensation structure!
- $20/hr base pay + monthly performance bonuses available!
- Opportunities for career and pay advancement!
- No degree or previous experience required!
- Entry-level - we'll train from within!
- Comprehensive benefits package!
- Dental insurance
- Disability insurance
- Health insurance
- Vision insurance
- Paid time off
- Employee discount
- HUGE growth potential!
- We encourage career advancement & promote from within!
Apply Today!
\nCompany Description
Professional Growth
Opportunities for career advancement and ongoing professional development within a growing company.
Company Description
Professional Growth\r\nOpportunities for career advancement and ongoing professional development within a growing company.
Vacancy posted 5 days ago
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