Email Support | Robot Parts Specialist

Job Description

Job Description

Parts Customer Service Representative (Robotics Aftermarket Parts)

Location: Rochester Hills, MI 48309

Pay: $23-25/hr

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys solving problems? Join a leading global automation and robotics organization supporting some of the world's most recognized manufacturers. This role serves as a key point of contact for customers purchasing aftermarket spare and replacement parts for industrial robotic systems.

This is an excellent opportunity to build a long-term career with a growing organization known for internal advancement opportunities, strong benefits, and employee development.

Communication Environment

This is a high-volume customer service role requiring strong organizational and communication skills.

Typical workload includes:

• Approximately 100 emails per day
• Approximately 10 to 15 phone calls per day
• Heavy use of email and chat communication
• Phone calls take priority, though email is the primary communication channel

Position Overview

The Parts Customer Service Representative is responsible for facilitating efficient communication between customers and the robotics customer service team regarding aftermarket parts purchases. This role supports customers by providing technical information, pricing, availability, delivery timelines, and order processing assistance.

The majority of work is conducted through email, chat, and phone communication , with regular onsite attendance required at the Rochester Hills, Michigan location.

ScheduleFirst 6 Months (Training Period)

• Monday through Friday
• 8:00 AM to 5:00 PM

After Training (Approx. 6 Months)

• Monday through Friday
• 9:00 AM to 6:00 PM
• Up to 5 hours of overtime available and expected weekly

Shift Bidding Opportunities (After 9 Months)

Employees may bid for alternate schedules including:

• 7:00 AM to 4:00 PM
• 8:00 AM to 5:00 PM

Employees may also remain on the 9:00 AM to 6:00 PM schedule.

Schedules are typically developed 3 to 4 months in advance , allowing employees to effectively plan personal commitments.

On-Call Rotation

After approximately 9 months, employees will participate in a rotating remote on-call support schedule.

What to Expect:

• Approximately 4 weeks per year on rotation
• Remote work during assigned on-call weeks
• Monday through Monday coverage
• Typical schedule: 7:00 AM to 4:00 PM
• Average workload: 50 to 55 hours per week during on-call periods
• Includes paid on-call compensation

Daily ResponsibilitiesCustomer Support & Order Management

• Identify customer needs and product requirements
• Research and verify part numbers
• Confirm inventory availability and delivery schedules
• Prepare and provide customer quotations
• Enter and process customer orders
• Track orders through fulfillment
• Follow up regarding deliveries and invoices
• Process returns, warranty claims, and customer credits
• Provide order status updates

Customer Communication

• Deliver professional, responsive customer service
• Handle inbound and outbound customer inquiries
• Respond promptly to callback requests
• Communicate critical information clearly and accurately
• Follow established call center procedures
• Maintain a positive and customer-focused approach

Cross-Functional Collaboration

• Work closely with Finance, Purchasing, Inventory Planning, Logistics, Sales, Service, Technical Support, Training, Inventory Control, Traffic, and Warehousing teams
• Gather technical information to help customers identify the correct replacement parts
• Support teammates and provide backup coverage as needed

Qualifications

Successful candidates will have:

• Strong customer service experience
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with order processing and customer inquiries
• Ability to interpret technical parts manuals and documentation
• Strong attention to detail and problem-solving skills
• Proficiency with Microsoft Office and business systems

Experience supporting industrial, manufacturing, automotive, technical, or parts-related customers is a plus.

Why Join Us?

• Excellent career growth and internal advancement opportunities
• Many employees move into other departments and specialized roles
• Outstanding benefits package available upon hire
• Generous PTO offerings
• Flexible scheduling opportunities as tenure increases
• Opportunity to support major manufacturing and automotive customers
• Stable, growing business with ongoing hiring due to expansion and internal promotions

Additional Requirements

• Pre-employment 5-panel drug screening required
• 7-year bg check required

Job Type & Location

This is a Contract to Hire position based out of Royal Oak, MI.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Royal Oak,MI.

Application Deadline

This position is anticipated to close on Aug 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.