Director of Student Housing Operations

Who we are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care —about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity. Our Benefits Discretionary bonuses Medical and Dental Insurance 1st of the month following employment Health, Flexible Spending and Dependent Care Accounts Company paid life insurance 401K plan with employer matching Robust PTO to include, sick, floating holidays, vacation, and personal days 2 Volunteer Days per year Company paid short-term and long- term disability, parental leave. And more! About the role The Senior Facility Director is responsible for overseeing the daily facilities maintenance and repair operations for student housing installations within a designated region. This role requires a dynamic leader with extensive experience in facilities management, a deep understanding of housing operations, and a proven track record of leading and developing teams. The Senior Facility Director will ensure the highest standards of maintenance, safety, and customer service while aligning with the company's mission of "Putting People First." Provide comprehensive management oversight for daily operations of multiple student housing facilities, ensuring compliance with company policies, safety standards, and regulatory requirements. What you'll be doing Implement and monitor effective facility management processes, including maintenance repairs, and capital improvements. Ensure that all installations are maintained to the highest standards of cleanliness, functionality, and safety. Oversee regular physical inspections of properties on assigned installations to ensure proper maintenance and upkeep of all assets. Forecast maintenance needs and implement an effective time management program for all personnel to ensure resident satisfaction, achievement of facilities metrics, and timely completion of projects. Foster a collaborative and inclusive work environment that promotes teamwork, accountability, and continuous improvement. Mentor and develop a team of highly motivated, skilled and productive professional to drive company operational goals. Champion a customer-centric approach, ensuring the highest level of service to our residents. Address and resolve complex resident issues and concerns promptly and effectively. Develop and maintain strong relationships with partners, stakeholders, and key community members. Ensure compliance with all relevant regulations, standards, and company policies. Implement and maintain quality assurance programs to continuously improve service delivery and operational performance. Conduct regular reviews and inspections to identify areas for improvement and ensure corrective actions are implemented. Develop and manage operating budgets for multiple installations, ensuring fiscal responsibility and cost efficiency. Monitor financial performance, identify variances, and implement corrective actions as needed. Oversee procurement and vendor management to ensure quality service delivery and cost-effective solutions. Prepare and present regular reports on facility operations, financial performance, and strategic initiatives to senior leadership. Communicate effectively with all levels of the organization, including partners and external stakeholders. Stay informed about industry trends, best practices, and regulatory changes to ensure the company remains at the forefront of facility management. Oversee the implementation and compliance of the company's safety, Hazmat, and environmental plans, along with Zero Harm initiatives at assigned installations Other duties as assigned Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 75 lbs. Who we're looking for: Associate's degree preferred Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field preferred. Universal H.V.A.C. certification preferred 10 years of progressive experience in facilities management, with at least 5 years in a supervisory role. Extensive experience in military housing or similar environments is highly desirable. Strong leadership skills with a proven ability to manage and develop high-performing teams Excellent communication, negotiation, and interpersonal skills. Demonstrated financial acumen and experience managing large operating budgets. Strong problem-solving skills and the ability to make sound decisions under pressure. Knowledge of relevant regulations, standards (OSHA, EPA), and best practices in facility management. Knowledge of Microsoft Office; Outlook, Word, Excel and Yardi knowledge preferred. Possession of a valid, state-issued driver's license and safe driving record is also required. Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets. Typical Physical Demands Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 50 lbs. Ability to travel as required to oversee multiple installations. Typical Work Conditions Work is performed in a maintenance environment as well as at multiple residential sites. Employees frequently interact directly with community management and other staff members during the workday.

INDMT!

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law

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