Technical Account Manager

Technical Account ManagerWe're seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we're committed to putting those qualities to work on solutions that matter. If you're ready to grow and make an impact, we'd love to be on your team.As a Technical Account Manager with AWC, you will serve as a trusted advisor to industrial customers by helping them identify, evaluate, and implement automation, instrumentation, and process control solutions that improve safety, reliability, efficiency, and operational performance. You will develop strong relationships with customers, technology partners, engineering teams, and internal stakeholders while driving profitable growth across an assigned territory.This role combines technical expertise, consultative selling, business development, and customer relationship management. The successful candidate will possess a strong understanding of industrial automation and process measurement technologies, a passion for solving customer problems, and the ability to create value through both technical knowledge and exceptional customer service.How you'll make an impact:Develop and Grow Customer RelationshipsServe as the primary point of contact for assigned customer accounts, building long-term relationships based on trust, expertise, and responsivenessUnderstand customer operational challenges, maintenance objectives, reliability goals, and business prioritiesConduct regular customer visits, discovery meetings, and plant walkthroughs to identify opportunities for improvementPosition AWC as a trusted resource by providing technical guidance, application expertise, and consultative supportDevelop strong relationships with maintenance, operations, engineering, reliability, and procurement stakeholdersDrive Business Development and Territory GrowthBuild profitable sales growth within existing accounts while actively pursuing new customer opportunitiesIdentify opportunities to expand AWC's presence through solution selling, account penetration, and new business developmentDevelop and execute territory plans that support sales objectives and long-term customer growthMaintain a healthy sales pipeline through prospecting, networking, and relationship developmentEffectively manage sales forecasts, opportunities, and customer activities within CRM systemsDeliver Technical Solutions and Application SupportProvide technical expertise for instrumentation, process control, and automation technologies including: Flow Measurement, Pressure Measurement, Temperature Measurement, Control Valves, Pressure Management and Protection Systems, Industrial Controls, Steam System Products, Gas Detection, Pneumatics, Sensors and Related TechnologiesAssist customers in selecting and implementing solutions that improve reliability, efficiency, safety, and productivityDevelop Bills of Material (BOMs), quotations, and technical recommendations based on customer requirementsConduct product demonstrations, presentations, and technical training sessionsProvide troubleshooting assistance and technical support throughout the customer lifecycleCoordinate Project and Order ExecutionManage opportunities from initial customer engagement through project completionCoordinate with engineering, procurement, operations, suppliers, and logistics teams to ensure successful project executionSupport customers throughout the order lifecycle, ensuring products and services are delivered on time and according to expectationsCommunicate proactively regarding project status, timelines, and potential issuesHelp resolve challenges quickly to maintain customer confidence and project successCreate Visibility and Market AwarenessStay current on industry trends, emerging technologies, competitive activity, and market developmentsIdentify strategic opportunities that help customers improve performance and reduce operational riskShare market intelligence and customer insights with internal teams and technology partnersDocument best practices and contribute to knowledge sharing across the organizationSkills You'll NeedBachelor's degree in Engineering, Business, or a related fieldMinimum of two (2) years of experience in technical sales, account management, or a related role within industrial automation, instrumentation, or process control marketsStrong technical aptitude and understanding of industrial control and measurement technologiesExperience supporting industrial customers through solution-based or consultative selling approachesExcellent communication, presentation, and relationship-building skillsStrong problem-solving abilities and customer-focused mindsetExperience supporting CAPEX projects, maintenance activities, or MRO initiativesAbility to travel throughout the assigned territory as requiredSelf-motivated with strong organizational and time management skillsHere's What Will Set You ApartBachelor's degree in Mechanical Engineering or Electrical EngineeringExperience with Emerson process measurement and control technologiesExperience supporting chemical, refining, power generation, water/wastewater, manufacturing, or industrial process customersProven track record of growing customer relationships and achieving sales objectivesExperience with flow, pressure, temperature, valve, and pressure management applicationsDemonstrated ability to become a trusted technical advisor to customers and internal teamsStrong understanding of industrial reliability, maintenance, and operational improvement initiativesThe Rewards:Employee Stock Ownership Plan (ESOP)401(K) MatchCompetitive PayMedical, Dental and Vision Insurance PackageEmployer Paid Life InsurancePaid Time Off and Holiday PayCareer Development OpportunitiesAbout AWCAs employee co-owners, we're driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.We partner strategically with many of the world's most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners' technologies, we're equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.How We Win TogetherWe are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.