Remote Services & Card Operations Specialist

Remote Services & Card Operations Specialist

Coosa Valley Credit Union is excited to announce an opening for a Remote Services & Card Operations Specialist within our Deposit Operations Department! We are looking for individuals who are passionate about helping our members with debit card and electronic banking services to ensure accurate, efficient, and timely delivery of services!

Job Description:

Debit Card Administration

• Process debit card disputes, including ATM disputes, and administer provisional credits in accordance with applicable regulations, policies, and established procedures.
• Prepare, review, and maintain daily and monthly debit card reports to ensure accuracy and identify unusual activity or processing exceptions.
• Monitor debit card inventory and quantities and coordinate the ordering of centrally issued debit cards as needed.
• Respond to and troubleshoot debit card-related questions, issues, and operational concerns from frontline staff and other departments.
• Research and resolve debit card processing discrepancies and elevate unusual or complex issues to management.
• Maintain and update debit card procedures as needed and recommend product enhancements and process improvements.
• Assist with debit card-related projects, system enhancements, testing, and implementation initiatives.

Remote Services Administration

• Administer and support remote banking services and related processing activities, including online banking, electronic bill pay, mobile banking, mobile deposit, Zelle, ATM deposit review, telephone banking, incoming and outgoing mail, and other related services.
• Coordinate with vendors regarding service requests, system issues, testing, maintenance, and technical support under the guidance of management.
• Provide operational support and troubleshooting assistance to frontline staff regarding remote banking products and services.
• Research and correct processing errors and discrepancies identified through daily activities, reports, and exception monitoring.
• Work with Accounting to research and resolve rejected items and outstanding processing differences.
• Review and maintain applicable reports associated with remote banking services and identify unusual activity or discrepancies requiring further investigation.
• Identify and report suspected fraudulent transactions or activity to the appropriate supervisor immediately for review and further action.
• Assist with monitoring service functionality and identifying opportunities to improve remote banking processes and member experiences.

General Deposit Operations Support

• Provide backup assistance to other Deposit Operations employees as needed to support departmental coverage and continuity.
• Assist with cross-training initiatives and maintain working knowledge of related departmental procedures and responsibilities.
• Participate in departmental projects, system testing, and operational improvement initiatives.
• Maintain accurate documentation and follow established internal controls, security requirements, and departmental procedures.
• Perform other job-related duties as assigned.

Deposit Operations & Support Functions

• Assist Deposit Operations with month-end reporting and operational support.
• Process incoming and outgoing mail, including returned mail.
• Support department operations, as needed.
• Maintain professional communication and strong interdepartmental relationships.
• Performs other job-related duties as assigned.

Job Qualifications:

• High School Diploma or GED required.
• A two-year college degree or completion of a specialized certification or licensing expected.
• 1-3 years of related remote services, debit cards & electronic banking experience.
• Advanced knowledge of Excel.
• Knowledge of bank operations.
• Proficient in Microsoft Outlook and Microsoft Office applications.
• Excellent analytical and organizational skills.
• Strong troubleshooting and problem resolution skills.
• Proven proficiency in both written and verbal communication.

Core Competencies:

Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation.

Business Ethics - Treats people with kindness and respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values.

Communications - Expresses ideas and thoughts verbally and in written form, exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, demonstrates effective and clear presentation skills.

Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, asks for and offers help when needed.

Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem-solving situations, uses reason even when dealing with emotional topics.

What does it mean to work at Coosa Valley Credit Union?

At Coosa Valley, serving our members is not just a job; we have a much higher purpose.

At Coosa Valley Credit Union, "We Care" and "We Listen" are two core values that differentiate us from banks and other financial institutions. Here we still do business like neighbors helping neighbors, an old fashioned approach that combines modern technologies and the warm professional service members deserve. No matter the need or unusual circumstance, we still listen.

We use our Core Values as a guide and constant reminder that we can always improve our members’ lives. We don’t charge more so that we can increase a line on a graph and we don’t believe that revenue is most important. Our purpose is simple: to help people in our hometown live better financial lives.

“Helping People Live Better Financial Lives” is the purpose that unites all of us at CVCU. We want to create value – for our members, for our employees, and for the communities in which we operate. CVCU’s employees will always put their experience, pride and enthusiasm into making this happen.