Engagement Manager
United IT
Job Title
Preference
- A person of Indian origin, having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently OR
- A person from Mexican origin, having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently.
- Experience in Media & Telecom domain business.
High Level Roles & Responsibilities
- Embed and work very closely with customer organization/account for growing the existing service lines. Work on mining the account for more opportunities in the existing and other divisions of customer organizations to enhance business growth.
- Meet the revenue targets for the account.
- Ensure customer satisfaction and retention. CSAT Index – Ensure Coverage, Response rate of >80%, CSAT Average of 4.5 & above
- Onsite attrition - Timely completion of appraisals for onsite engineers, engaging them.
- Timeliness of alerts/intelligence for business growth/retention.
- Act as the onsite bridge for all offshore engineers to enable them understand requirements unambiguously for turning around proposals & deliver projects successfully.
- Build strong relationship with customers to ensure business continuity and business growth.
Vacancy posted 2 days ago
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