Engagement Manager

Job Title

Preference

• A person of Indian origin, having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently OR
• A person from Mexican origin, having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently.
• Experience in Media & Telecom domain business.

High Level Roles & Responsibilities

• Embed and work very closely with customer organization/account for growing the existing service lines. Work on mining the account for more opportunities in the existing and other divisions of customer organizations to enhance business growth.
• Meet the revenue targets for the account.
• Ensure customer satisfaction and retention. CSAT Index – Ensure Coverage, Response rate of >80%, CSAT Average of 4.5 & above
• Onsite attrition - Timely completion of appraisals for onsite engineers, engaging them.
• Timeliness of alerts/intelligence for business growth/retention.
• Act as the onsite bridge for all offshore engineers to enable them understand requirements unambiguously for turning around proposals & deliver projects successfully.
• Build strong relationship with customers to ensure business continuity and business growth.