Scheduling Coordinator

Scheduling Coordinator

Kokomo, Indiana

The Scheduling Coordinator is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment.

In addition to your hourly rate, we offer a competitive benefits package that includes monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options.

Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.

Schedule, authorize and send pertinent medical records/orders for appointments

Maintain a positive and friendly attitude and deliver excellent customer service to patients

Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness

Be receptive to training and coaching on best practices

Maintain an organized working space

Coordinate with other team members and doctors as needed for scheduling issues or questions

Other duties as required as they relate to the position

Understanding of best practices in the industry as it relates to schedule coordination and patient intake

Excellent customer service experience

Have excellent written and oral communication skills

Compassion and high level of service for our patients, parents, and staff

Integrity, always doing the right thing

Dependable, reliable to be at work when scheduled

Attention to detail

Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines

Professional manner and appearance at all times

Computer skills: Microsoft office and Web Browser

Telephone skills: Proper telephone etiquette and information gathering skills

High-School Diploma Required

1-3 Years Relative Experience

Gorman & Bunch Orthodontics