Field Services Supervisor - Albany, NY

Job Description

Job Description

Description:

Position Summary

The Field Services Supervisor is responsible for supervising and a team of field technicians to ensure the efficient and high-quality execution of maintenance and repair work across multiple client locations. This role involves supervising daily field operations, providing hands-on training and technical guidance, and ensuring projects are completed on time, within budget, and in alignment with safety and quality standards. The Field Services Supervisor is responsible for managing schedules, resources, and costs, while also conducting regular site visits to monitor and review the field technician’s work, resolve issues, and support technician development through training. A strong focus on ensuring that field technicians provide adequate proactive maintenance, customer satisfaction, and team performance is essential, along with the ability to adapt to changing priorities and maintain high standards in a dynamic, field-based environment.

Key Responsibilities

• Provide day-to-day supervision and management to field technicians to ensure that such employees meet project goals, adhere to their responsibilities, and project KPI’s.
• Continually manage project and program expectations while delegating and managing deliverables with team members and stakeholders.
• Oversee, mentor, train, and monitor technicians performing field duties.
• Leverage Company resources to ensure proper schedule flow, timely job completion, and material costs.
• Assist in the procurement of adequate resources for field technicians to achieve project objectives within planned timeframes.
• Visit store sites on a regular basis observing technician work, identify and resolve project issues, and take necessary actions to ensure quality and timely completion of workorders.
• Maintains a safe, secure, and healthy work environment by following guidelines, standards, and procedures.
• Provide hands-on training and technical expertise to supervise field technicians for basic troubleshooting and repairs of buildings and installed systems to include doors, floors, plumbing systems, lighting, and miscellaneous equipment, roofs, drains, shop, grounds equipment, and light commercial HVAC. Accountable for the training and development of maintenance work force.
• Implement maintenance best practices that deliver improved performance and cost savings; support and deliver standardized maintenance across the client portfolio.
• Effectively lead and participate in proactive maintenance and repairs by identifying and resolving facilities deficiencies before they are reported by the client. Promote a culture of “find it first, fix it first.”
• Completes other duties as assigned.
• Manage schedules and assign responsibilities to field technicians. Approve timecards, PTO, and address other concerns and issues related to the field technicians.
• Takes corrective action, performs performance reviews, makes hiring, firing and disciplinary recommendations with respect to field technicians.
• Completes other duties as assigned.

Competency/Attributes

• Commitment to Excellence - Maintains high personal standards and expects others to maintain a similar commitment. Knows own strengths and how to employ them. Knows own weaknesses and limits; works to neutralize or compensate for some and to improve others. Is personally committed and actively works to continuously improve him/herself.
• Attention to Detail - Directs attention to the task at hand in order to avoid making mistakes. Prepares and carefully reviews figures, computations, reports, etc., to identify any errors or problems; ensures consistency and that information can be understood by all who read it. Shows concern for all aspects of the job no matter how small.
• Initiative - Is self-starting. Does not wait for signals. Seizes opportunities when they arise. Takes action beyond what is required. Completes assignments independently without constant supervision. Volunteers to take on new assignments. Contributes to others’ initiatives without being asked.
• Effective Communicator – Consistently communicates clearly and thoroughly, optimizing audience understanding with concise, timely, and effective speaking and presentation skills.
• Collaboration/Relationship Building – Cultivates strong working relationships through interpersonal skills, secures cooperation, promotes win-win solutions, and collaborates effectively with individuals beyond formal authority to achieve goals.
• Adaptability – Adapts by adjusting behavior, routines, and habits to meet goals and changing circumstances, maintaining balance amid conflicting demands.
• Problem solving – Poses insightful questions, explores all sources for answers, uncovers hidden patterns, goes beyond the obvious, employs rigorous logic to understand problem origins, and devises creative, cost-effective solutions.
• Analytical thinking – Leverages facts and data for logical assumptions, discerns significance, identifies inconsistencies, and draws accurate inferences through differentiation, comparison, contrast, linking, and research.
• Project Management - Effectively uses the company's systematic approach to planning, organizing, directing, supervising and accomplishing the goals of a project(s) requirements and activities to meet objectives. Includes balancing the task requirements within the constraints of schedules and budgets.
• Customer Commitment - Dedicated to meeting the expectations and requirements of internal and external customers. Establishes and maintains effective relationships with customers and gains their trust and respect. Proactively addresses customer needs. Follow through on identified problems until resolved. Meets negotiated delivery commitments or advise customers when delays are necessary.

Benefits

• Medical
• Dental
• Vision
• EAP
• STD/LTD
• Basic Life and AD&D
• Voluntary Life
• Supplemental: Accident, Critical Illness, Hospital Indemnity
• Cell Phone Stipend
• 401(k)
• Paid Time Off
• Paid Holidays

Watterson is an Equal Employment Opportunity and E-Verify employer.

Disclaimer: This job description is intended to outline the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, or competencies. Employees may be directed to perform job-related tasks other than those specifically presented in this description based on business need. .

Physical Requirements

• Ability to lift, carry, and move items weighing up to 50lbs
• Regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl.
• Comfortable working on ladders, rooftops, and in various weather conditions.

Experience/Education/Qualifications

• Minimum five (5) years of experience working in a trade–related environment managing people.
• Post-secondary education in related fields, preferred.
• High school diploma or GED equivalent.
• Valid driver’s license in good standing.
• Willing and able to travel throughout the United States as necessary and required.
• Demonstrated working knowledge of project management principles.
• Proven organizational skills and detail orientation.
• Excellent written and verbal communication skills.
• Previous success working in a highly collaborative team-based environment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.