Associate PS Producer

IDR is seeking a Associate Player Support Producer to join one of our top clients for a remote opportunity. In this role, you will help ensure a seamless, high-quality player support experience by coordinating across product, technology, operations, and studio teams. Youll drive operational readiness through clear documentation, aligned processes, and effective escalation support for live products and services within a fast-paced digital entertainment environment.

Position Overview for the Associate Player Support Producer:

• Support operational readiness for player support teams through documentation, escalation oversight, and cross-functional alignment
• Partner with subject matter experts and stakeholders to create, maintain, and distribute internal player support content and policies
• Represent player support operations and end-user impact during incidents and service degradation to help influence prioritization and resolution
• Coordinate requirements, track progress, and help ensure smooth launches and ongoing operations for features, products, and services

Requirements for the Associate Player Support Producer:

• Bachelors degree or equivalent professional experience
• Strong verbal and written communication skills, with the ability to align stakeholders across multiple teams
• Experience supporting complex projects that span cross-functional partners and shared dependencies
• Background in player support, customer support, service operations, or a closely related environment
• Ability to contribute to operational planning through documentation, process improvement, and incident/escalation support

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.