Enterprise Program Manager/Engagement Lead (Salesforce or ServiceNow)

Who You’ll Work WithThe Enterprise Delivery Lead develops and executes strategies to scale delivery excellence across our growing Enterprise practice. The Enterprise Delivery Lead impacts the way Salesforce and ServiceNow teams at Slalom manage engagements and provide transformational delivery leadership across our global portfolio of clients. Additionally, the Enterprise Delivery Lead plays an important role in creating meaningful work for our consultants.What You’ll Do* Help build a team to influence, enable, and scale our delivery roles and teams across Slalom to ensure consistent and high-quality delivery.* Lead efforts to bring continuity to our Enterprise engagement management and delivery methodology to all enterprise practitioners globally.* Lead the efforts to capture best practices and develop case studies and other core deliverables to build solution offerings.* Influence the job description, qualifications, and brand of Enterprise Delivery practitioners.* Engage directly with senior client stakeholders as an Accountable Executive or Engagement Leads on our most transformational engagements, ensuring delivery leaders are set up to manage engagement risk, project financials, accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.* Perform active management and oversight of large-scale, complex software delivery projects/programs on client engagements.* Work with local teams to ensure successful adoption of delivery methodology.* Build collaborative relationships across Slalom, including local market leadership, Build, and other lines of business.* Provide guidance, coaching, mentoring, and day-to-day direction for a team of direct reports on projects/workstreams; handle the performance feedback and annual review processes for direct reports.* Provide expert guidance and lead business development opportunities, including writing SOWs and presenting solutions to perspective clients.* Excellence capability and provide meaningful mentoring and advising to members of the practice.* Build collaborative relationships across Slalom, including local market leadership, Build, and other lines of business.* Support recruitment, selection, staffing and onboarding of consultants to projects; assist in qualifying opportunities and work with people managers and consultants to assess project fit.* Promote and influence employee and leader development by creating opportunities for career progression.* 75-85% target utilization at the designated enterprise client account.* Travel Requirements: Willingness to travel up to 50%.* Potentially serve as a People Manager for people within Salesforce DeliveryWhat You’ll Bring* 15+ years of consulting experience in delivery leadership relative to iterative software development as a Program Lead, Engagement Lead, and similar roles leading complex projects.* 5+ years of experience leading capabilities and/or groups of (up to) 50+ individuals distributed nationally and/or globally.* 5+ years of experience selling and delivering business solutions on the Salesforce or ServiceNow platform; demonstrated ability to speak to the delivery approach(es) and considerations for different sizes and scales of projects and clients across Salesforce clouds or ServiceNow.* Experience in all phases of product development, software development, and testing lifecycles.* Experience in management of established technology and product departments with mature program management processes and standards for both Agile and Waterfall project methodologies.* Experience with recruiting and building out teams; experienced management with a strong history of mentoring others.* Demonstrated professional growth and the proven ability to work cross-functionally.* Familiarity with delivery governance and status tracking tools and processes to support oversight and quality assurance on a global project portfolio.* Demonstrated track record of writing RFPs and SOWs, and reviewing proposals with clients and negotiating contracts.* Expert business operations experience (e.g., invoicing, SOW, margins, utilization).* Outstanding verbal and written communication skills to audiences of all levels including client-facing skills.* Expert in agile software delivery methodologies: Scrum, Kanban, SAFe, XP, and Lean.* Passion for building Salesforce and other software solutions with state-of-the-art technology.* Embrace challenging situations and enjoy solving complex problems.* Expert at project delivery, including all aspects of program management and the SDLC.* Expert communication (verbal and written).* Excellent mentoring and leadership skills.About UsSlalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact. What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days. Compensation and BenefitsSlalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: * San Diego, Los Angeles, Orange County, Seattle: * Principal: $174,000-$213,000* Senior Principal: $204,000-$249,000* All other locations:* Principal: $160,000-$195,000* Senior Principal: $187,000-$228,000In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.    We will accept applicants until August 24, 2026 or until the position is filled.We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: [1] View email address on click.appcast.io. Please note, this recipient is not able to support recruitment inquiries beyond this purpose.EEO and AccommodationsSlalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact [2] View email address on click.appcast.io if you require accommodations during the interview process. ReferencesVisible links1. mailto:View email address on click.appcast.io. mailto:View email address on click.appcast.io