People Ops Market Partner

Job Description

Job Description

People Operations Market Partner

Full Time, Salary

Job Family: HQ Support

Location: Austin, TX - onsite

Reports to: Manager of People Operations

We’re not just opening gyms, we’re building communities. Undefeated Tribe is the fastest-growing Crunch Fitness franchise group in the nation, proudly expanding across Texas, Oklahoma, New Mexico, Missouri, and Minnesota. Twice named Franchise of the Year (2021 & 2024), and Brand Builder of the Year (2025 & 2026) we’re on a mission to transform lives through fitness, wellness, and connection. With 100+ clubs planned by 2028, there’s never been a better time to grow your career with us!

Here’s why you’ll love being part of the Tribe:

Bold, High-Energy Culture
At Crunch Fitness, Undefeated Tribe, you’re not just an employee, you’re part of a team that thrives on hustle, creativity, and collaboration. We celebrate individuality and want voices like yours at the table.

Unbeatable Perks
Competitive pay, career advancement opportunities, and yes, a free Crunch Fitness membership. You’ll work in an environment built around health, strength, and community.

Unlimited Growth
With our rapid expansion, opportunities are everywhere. We invest in our people, promote from within, and give you the tools to level up your career faster than ever.

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Position Overview

We are looking for a People Operations Market Partner to work closely with the Leaders in People Operations to support and execute the company’s human resources function across assigned markets. The goal is to ensure People Operations programs, onboarding, employee support, compliance, and engagement initiatives run smoothly and efficiently to deliver maximum value to our Managers, Team Members, and the organization.

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What You’ll Do:

As the People Operations Market Partner, you will serve as a key point of contact for market-level HR needs, delivering operational support across onboarding, benefits, employee documentation, and team member experience initiatives.

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What Success Looks Like:

• Onboarding runs smoothly across all assigned markets — new hires are set up, compliant (I-9), and productive from day one
• People Assist and HR inbox inquiries are resolved within 24 hours, with high satisfaction from Managers and Team Members
• Employee files are accurate, complete, and audit-ready at all times
• Benefits and 401(k) support is proactive, not reactive — team members get clear answers after issues escalate
• Unemployment claims, Workers' Comp, and compliance requests are handled accurately and on time
• Market Leaders see this role as a trusted, responsive HR partner — not a bottleneck
• Engagement touches (birthdays, anniversaries, recognition) land consistently and on schedule
• Onboarding audit error rates stay low and continue to improve

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About You:

• Service-oriented — you lead with a servant-leader mindset and genuinely enjoy supporting people
• Highly organized — you juggle onboarding, compliance, benefits, and employee inquiries across multiple markets without dropping details
• Reliable and accountable — you deliver on commitments (like 24-hour response times) without needing reminders
• Detail-driven — you understand that accurate employee files and compliant documentation aren't optional
• A clear communicator — you can explain benefits, policies, and processes in a way team members actually understand
• Comfortable with variety — you move easily between onboarding calls, data entry, claims coordination, and event planning in the same day
• Discreet and trustworthy — you handle sensitive employee information with judgment and confidentiality
• Proactive — you spot issues (a missing document, an upcoming 401(k) deadline) after they become problems
• Able to work independently — you take ownership of projects and follow through with minimal oversight

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Responsibilities:

• Coordinating onboarding for all new hires across assigned markets

• Facilitating onboarding training and support, including I-9 compliance

• Managing onboarding swag and welcome box distribution

• Assisting with onboarding tech help, including system access and password resets

• Supporting background check processing, including pre-adverse action workflows

• Tracking relocation agreements and sign-on bonus commitments

• Completing People Assist (HR Inbox) inquiries when delegated within 24 hours or less

• Completing HR email inbox items for the assigned markets (VOEs, W-2 support, etc.)

• Delivering exceptional customer service to team members with a servant-leader mindset

• Providing employee verifications and responding to employment confirmation requests

• Maintaining accurate employee files and ensuring employee file compliance

• Complete weekend call support to ensure any team member emergencies are resolved

• Supporting benefits administration, enrollment assistance, and employee questions

• Sending 401(k) reminder emails and supporting retirement communications

• Responding to unemployment claims and state information requests

• Coordinating Workers’ Compensation claims and required documentation

• Managing the distribution of birthday and anniversary cards

• Producing monthly enterprise birthday and anniversary reporting

• Supporting HQ birthday planning and market recognition efforts

• Assisting with event planning and coordination for employee engagement activities

• Providing data entry and administrative support to the People Operations team

• Assisting with the maintenance of HR documents, including job descriptions, employee agreements, and acknowledgments

• Working independently on various projects and related duties as assigned
• Completing other duties as assigned

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Required Qualifications:

• Bachelor’s degree in Human Resources or a related Business field

• 2+ years of experience in HR, People Operations, or a related administrative/operations role

• Working knowledge of onboarding processes and I-9 compliance requirements

• Experience managing multiple, competing priorities across different teams or locations

• Strong customer service orientation with proven responsiveness to internal stakeholders

• Excellent written and verbal communication skills

• High attention to detail, particularly with employee documentation and compliance records

• Ability to handle confidential and sensitive employee information with discretion

• Proficiency in Microsoft Excel and Google Workspace

• Ability to work independently and manage projects with minimal supervision

• Availability to support occasional weekend on-call needs

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Preferred Qualifications:

• Certifications/Licensing (aPHR, PHR, SHRM-CP, etc.)

• Technical skills (Excel, Google Workspace, UKG, etc.)

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Travel:

10% - Minimal travel to gyms for company events

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Benefits

• Salaried Flexible PTO
• Paid Holidays
• Subsidized health insurance coverage (health, dental, vision) for full time positions
• Employer Paid Basic Life and AD&D
• HSA
• Voluntary Supplemental Life Insurance for employee, child, and spouse
• Free gym membership

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EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.