Operations Manager

The Operations Manager will effectively manage technical and financial operations for project design, integration, and service of audiovisual systems. Additionally, the Operations Manager will oversee internal activities including all engineering, CAD, programming, field engineering, shop activities, installation, and repair services, ongoing engineering project support, and project sign off. The Operations Manager will also supervise external activities, including all outsourced or sub‑contract work in support of project installation activities. Who We Are AVI‑SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award‑winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. Our success starts with our people; and a workplace that champions culture and belonging ensures we grow and thrive together. Day‑To‑Day Responsibilities Manage internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, and ongoing engineering project support. Oversee external activities including all outsourced or sub‑contract work in support of project installation activities. Oversee budget for technical services department and make recommendations to General Manager for department needs. Support client expectations through internal management. Mentor Level I, II and III technicians in absence of Installation Manager. Monitor and ensure labor expenditures do not exceed department budget. Coordinate with Installation Manager as needed to secure necessary headcount for installation jobs. Support client training by managing internal activities. Facilitate field testing of integrated systems and train clients on use. Act as the customer liaison in absence of Project Manager. Create and maintain project‑related documentation in accordance with company guidelines. Maintain scheduling and resources for the department. Travel to various job sites as required. Perform additional tasks, responsibilities, and projects as needed to support the team and organization. Must‑Haves Minimum of a high school diploma or equivalent. Minimum 4 years of management experience in a similar or related field. Proven ability to contribute to or lead operational initiatives with a results‑oriented approach. Demonstrated leadership and management skills in a team‑oriented, collaborative environment. Strong interpersonal skills, with the ability to work effectively with all levels of the organization. Excellent PC skills, proficient in Microsoft applications including Microsoft Project. Ability to motivate and effectively lead large project teams comprised of technical and administrative personnel toward a common goal. Understanding of construction project management applied to audiovisual projects. Proficient with AV project‑management theory and practices or other electro‑mechanical installation techniques. Ability to work and think independently and meet deadlines. Clear and professional communication skills (written and oral) both internally and externally. Employees operating company or personal vehicles for business purposes must be legally authorized to drive, maintain a valid driver’s license and provide proof of coverage, meeting all required insurance coverage as a condition of employment. Employees driving fleet vehicles must meet eligibility requirements; comply with all guidelines, including telematics monitoring, vehicle maintenance schedules, and proper use of assigned fuel and toll devices. Nice‑To‑Haves Understanding of technical aspects of audiovisual systems design and installation. Proficiency with test and calibration equipment. Bachelor’s degree in Accounting, Finance, Business, or related field. Experience in the AV industry. CTS General certification. Ability to manage a $10 million budget. Demonstrated knowledge interpreting and managing work‑in‑progress (WIP) reports. Ability to read and interpret electronic schematics and architectural blueprints. Experience operating in a complex matrix business environment. Physical Requirements Combination of sitting, standing, and walking. Frequent verbal communication and presentations. Frequent use of computers and mobile devices. Travel may be required. Occasionally lift and/or move up to 20 pounds. Office and client‑site environments. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this role. Benefits Medical benefits, including vision and dental. Paid holidays and PTO. Enjoyable and dynamic company culture. Training and professional development opportunities. AVI‑SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI‑SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI‑SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. #J-18808-Ljbffr AVI-SPL