Customer Service Associate (40266)

Job Description

Job Description

• The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. 
• Responsible for first contact resolution and the customer interaction experience within the location. 
• Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. 
• Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. 
• Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction.
• Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. 
• Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage : $18.00/hr.

Qualifications:

• 3+ years of demonstrated experience in customer service, with experience in operations and sales. 
• Rental car experience a plus. 
• Excellent customer service skills. 
• Excellent oral and written communication skills. 
• Excellent relationship building and leadership skills. 
• Excellent problem-solving and decision-making skills.

Apply today and shift your career into drive for tomorrow!