Account Manager

Job Description

Job Description

Benefits:

• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule

Account Manager
Reports To: Store Manager / Assistant Store Manager

General Purpose
Manage rental (lease) accounts to ensure on-time payments, handle deliveries and service calls, has thorough knowledge of merchandise, and maintain strong customer relationships. Communicate regularly with customers and team members while handling non-renewed accounts quickly and professionally.

Essential Duties
Account Management

● Maintain accounts on your assigned route within company non-renewed standards.
● Handle non-renewed accounts quickly and follow company procedures for recovery.
● Keep accurate records of customer accounts, payments, and merchandise.
● Support company Standards of Operation at all times.

Deliveries, Service & Retrieval

● Deliver, relocate, service, and retrieve rented merchandise.
● Make minor repairs when needed; arrange major repairs through the service department.
● Ensure items, models, and serial numbers match rental agreements before delivery.
● Protect all inventory and customer products during transport.
● Return all accessories (remotes, manuals, etc.) to store stock when merchandise is returned.
● Refurbish returned items promptly and prepare them for resale.

Collections & Payments

● Collect payments during deliveries and home visits.
● Safeguard collected money while in the field.

Customer Service & Communication

● Answer calls by the third ring in a friendly, professional manner.
● Resolve customer issues quickly and respectfully.
● Follow the Premier Rental Purchase Pledge to provide excellent service.
● Communicate regularly with customers, coworkers, and management.

Vehicle & Equipment Care

● Maintain assigned vehicle’s appearance and working condition.
● Keep the back room clean and organized.
● Use a hand truck and blankets safely when moving merchandise.

Store Support

● Assist with receiving new merchandise.
● Help take and verify customer orders when needed.
● Support customer and revenue growth goals.
● Assist with store cleaning and help the team meet daily, weekly, and monthly targets.

Requirements
● High school diploma, GED, or equivalent experience.
● Valid driver’s license with an acceptable driving record.
● DOT certification (if required in your state).
● One year of customer-service-related experience and completion of training.
● Ability to lift up to 75 lbs.

Required Skills
● Strong accuracy and attention to detail.
● Ability to read, write, and perform basic math quickly and accurately.
● Good decision-making and problem-solving skills.
● Ability to follow verbal and written instructions.
● Ability to handle customer situations professionally.
● After training, solid knowledge of store products and procedures.

Efforts, Demands, and Conditions
● Work in changing environments with frequent walking, standing, bending, lifting, and carrying.
● Must handle multiple tasks, problem-solve quickly, and work under pressure.
● Extra hours before or after normal business hours may be required.
● Frequent local travel between stores; attendance at training sessions may be required.
● Must manage emotional and mental stress while working with customers and coworkers.
● Work occurs in the store, in the field, and in customer homes, sometimes in challenging conditions such as:

• Dirt, gravel, ice, or uneven ground
• Tight doorways, stairs, wet or slippery surfaces
• Heat, cold, dust, and adverse weather

● Must drive safely in all weather conditions.

Relationships
● Frequent interaction with customers, coworkers, and management.
● Occasional interaction with suppliers and service partners.
● Must communicate clearly and professionally with supervisors and peers.