Patient Services Technician / Front Desk Receptionist

Job Description

Job Description

We are looking for an individual who has previous experience working as a medical receptionist, checking in patients and scheduling appointments. The ideal candidate will be familiar with ECW and demonstrate excellent customer service skills with patients and other staff through a variety of communication platforms.

Must be self-motivated, dependable, organized, and must possess a strong ability to multitask. Must possess adequate computer skills with the ability to efficiently navigate/utilize electronic medical records. Bilingual a plus.

Shift schedule: Mon-Thurs, 7:45am-4:45pm most days with occasional 8:00am - 5:00pm, and Fri 7:45-11:45am.

Main duties include:

• Greet all patients and visitors in a friendly and professional manner. 
• Check patients in promptly and accurately in a fast-paced medical setting.
• Collect payments from the patient for their balance due, co-payments and/or coinsurance.
• Ensure information is updated and accurately recorded in patient medical record at each visit (checking ID and insurance).
• Must have at least one year of experience and knowledge of different types of insurance benefits/referrals/authorizations.
• Scanning/indexing documents.
• Managing multiple doctors’ schedules.
• Must possess strong oral and written communication skills.
• Must be detail-oriented, excel at staying organized, and manages down time efficiently.
• Must be comfortable working in a fast-paced environment.
• Enjoys working with patients and diffuses situations by providing excellent customer service.
• Must have working knowledge of balancing daily batches of payments and cash drawer balancing. 
• Possesses the ability to take directives from various levels of staff and assume responsibility for assignments.
• Eager to assist across other departments and perform all other duties as assigned.

Minimum Experience Requirements:

• One year of experience working in a physician's office or clinic performing front desk/check in responsibilities.
• Must have experience working with different types of insurance plans - Medicare, Medicaid, Managed Care, etc.
• One year of experience in EMR (eCW preferred). 

Benefits:

• 401 (k) and matching.
• Health Insurance (paid 100% by employer).
• Dental insurance (paid 100% by employer).
• Disability insurance.
• Vision insurance.
• Life insurance.
• Employee assistance program.
• Paid Time Off.
• Holiday Pay.
• 8 hours of Personal Time Off.