Field Service Technician III

Hourly Rate: $36.75 – $47.25 OT after 8 hours of travel and work time, double time after 10 hours each day. Saturday work 0-10 hours is paid at time and a half and Sunday work is double time. All travel is also paid. Travel: Position is road/client based, most travel is within home territory; however technicians may be called to support other teams/clients as needed. Technicians are allowed to book work‑related flights and rooms directly for reimbursement so they can collect points. Advancement & Training Opportunities: Yes. Field Service Technician III is a senior‑level role and a key step in the technical career path. Technicians may be eligible for advanced training and leadership development opportunities, including PLC diagnostics, FANUC robotics, advanced electrical systems, automated storage and retrieval systems (AS/RS), and formal mentorship responsibilities. Education: High school diploma or GED required. Vocational, technical, or trade school preferred. Experience: Minimum 5–7 years of experience in mechanical troubleshooting, repair, and industrial field service work, including advanced electrical troubleshooting. Strong ability to work independently, lead service activities, communicate with customers and leadership, and support less experienced technicians. Must be able to stand/bend for extended periods and lift up to 50 lbs; heavier force may be required intermittently. Position Summary As a Field Service Technician III at Adaptec Solutions, you are a senior, highly trusted technical resource responsible for independently executing complex installation, troubleshooting, repair, and inspection work across a broad range of electro‑mechanical and automated material handling systems . This role goes beyond execution – Technician IIIs are expected to lead on‑site service activities (when working with other techs) , diagnose advanced mechanical and electrical issues with minimal direction, and serve as a technical mentor to Field Service Technician I and II team members. Technicians in this role work directly with customers in high‑volume warehouse, manufacturing, and distribution environments, supporting systems such as conveyor and sortation systems, motors, gearboxes, VFDs, sensors, control panels, 480V electrical systems, lifts, hoists, and automated subsystems . You will manage demanding field environments, make sound technical decisions in real time, clearly communicate findings and repair plans, and ensure work is completed safely, efficiently, and to customer expectations. This role is ideal for technicians who thrive in complex problem‑solving environments, take pride in craftsmanship, and are comfortable acting as the on‑site technical lead while representing Adaptec with professionalism and confidence. Responsibilities Independently perform advanced installation, preventative maintenance, troubleshooting, inspection, and repair of electro‑mechanical and automated material handling systems, including but not limited to: Conveyor and sortation systems (belt, roller, accumulation, merge, divert, transfer systems) Motors, gearboxes, couplings, chains, sprockets, bearings, belts, rollers, and mechanical drives Electrical systems up to and including 480V, 3‑phase power, contactors, relays, fuses, sensors, photo eyes, and motor starters Control panels, electrical enclosures, and field wiring Dock equipment, lifts, hoists, material lifts, and cranes Lead diagnostic efforts on complex mechanical and electrical issues, determining corrective actions, required parts, repair timelines, and follow‑up needs with minimal oversight. Conduct detailed inspections, system evaluations, and performance testing to ensure equipment functionality, safety, and compliance. Perform mechanical work including fabrication, adjustments, alignment, and welding (MIG/TIG/Stick) as required to complete repairs. Utilize diagnostic tools, precision instruments, and measurement devices such as multi‑meters, calipers, micrometers, indicators, and other test equipment to analyze system performance. Respond to emergency and after‑hours service calls as required by customer needs; all travel time is compensated. Provide technical guidance, informal mentorship, and on‑the‑job support to Field Service Technician I and II team members during service calls. Communicate clearly and professionally with customers and internal leadership regarding equipment status, repair recommendations, timelines, and follow‑up actions. Accurately document all work performed using Adaptec’s service reporting systems (Field Service Reports, inspection forms, audit documentation). Follow and promote strict adherence to customer safety requirements, Adaptec safety policies, and OSHA standards; always operate under the most stringent safety protocol. Work independently to complete service work efficiently while recognizing when escalation to leadership or engineering support is required. Support other service teams and perform additional duties as assigned to meet operational needs. Requirements High school diploma or GED required; vocational, technical, or trade school education preferred. Minimum 5–7 years of experience in mechanical troubleshooting, repair, and industrial field service work. Demonstrated ability to independently troubleshoot advanced electrical systems, including 3‑phase power, controls, and electrical distribution. Strong electro‑mechanical reasoning and diagnostic capability. Ability to read and interpret blueprints, schematics, wiring diagrams, and detailed technical drawings. Proficiency using hand tools, precision measurement instruments, power tools, and industrial equipment including forklifts, aerial lifts, and scissor lifts. Welding and fabrication experience required or strongly preferred. Valid driver’s license with clean driving record; ability to comply with DOT regulations and pass DOT physical. Ability to travel as required, including occasional overnight stays and weekend work. Strong written and verbal communication skills; ability to interact professionally with customers, peers, and management. Must have basic hand tools (Adaptec provides specialty tools and equipment). Ability to exert 50–100 lbs of force occasionally and lift a minimum of 50 lbs. What We Offer Paid Travel Time – All travel related to field service, installations, and emergency calls is compensated. Advancement & Training Opportunities – Access to advanced technical training (PLCs, FANUC robotics, automated systems), leadership development, and clear career pathways. Comprehensive Benefits – Competitive pay, medical, dental, vision, 401(k), PTO, and paid holidays. Tools & Equipment Support – Adaptec provides specialty tools, safety equipment, and ongoing technical resources. Team Environment – Work alongside highly skilled technicians and engineers who value collaboration and knowledge‑sharing. Career Growth in a Growing Industry – Material handling and automation continue to expand, offering long‑term technical and leadership opportunities. Culture of Safety – Safety is non‑negotiable; Adaptec, customer, and OSHA standards are always upheld. Measurements of Success Independent completion of complex service tasks safely and efficiently High first‑time‑fix rates and reduced repeat service calls Strong customer satisfaction and Voice of the Customer scores Accurate, timely, and consistent service documentation Demonstrated versatility across multiple systems and equipment types Effective technical support and mentorship of junior technicians In compliance with pay transparency requirements, the wage range for this role is $36.75 – $47.25/hr. The rate range provided is a general guideline. When extending an offer, Adaptec Solutions considers factors including, but not limited to experience and geographic location. Adaptec Solutions also offers a variety of benefits including generous paid time off (PTO), 11 paid company holidays including your birthday, generous health plans, dental and vision insurance, HSA/FSA accounts, generous 401(k) match and immediate vesting, short‑term/long‑term disability coverage and basic life/AD&D insurance and education assistance. Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr