Account Manager, Provider

Account Manager, Provider

Framingham, MA

At Definitive Healthcare, we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and peoplepaving the way for smarter decisions and greater impact.

Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011.

We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.

As an Account Manager at Definitive Healthcare, you will own a named book of provider accounts composed of health systems and clinics across the U.S. You will manage and grow a portfolio of client relationships by helping organizations unlock the full value of our healthcare commercial intelligence platform. You'll serve as a strategic partner - identifying opportunities for expansion, driving renewals, and guiding clients on how to best leverage our data, analytics, and insights to achieve their goals. This role blends relationship management with consultative problem?solving, working closely with Customer Success and cross?functional partners to ensure clients see measurable impact from our solutions. It's an ideal opportunity for someone who thrives on building trust, uncovering growth opportunities, and delivering exceptional customer experience.

Own and execute account strategies across a named book of existing small/medium sized provider accounts

Drive growth and collaborate with Customer Success to identify growth opportunities across therapeutic areas

Go "high and wide" in accounts to build relationships with potential buyers and influencers; take a consultative approach to identify client issues that DHC can solve

Initiate conversations about new opportunities and partner with DHC Customer Success and cross-functional partners to develop and close opportunities

Work with the Customer Success and Customer Experience Team to optimize usage and value of DHC services

Lead critical renewals conversations

Meet and exceed renewal and expansion quotas

Accurately forecast opportunities and utilize CRM to manage your portfolio

3+ years of individual, quota-carrying account management experience, selling into provider organizations, health systems, or other healthcare focus markets

Experience selling technology, data, analytics, or research solutions into small to mid-market healthcare environments

Experience in account planning and collaborating with cross-functional teams

Demonstrated track record of consistently achieving quota against net dollar retention or blended revenue goals

Excellent interpersonal, communication, and relationship-building skills

Strong negotiation, deal management, and closing skills for multi-year service contracts

Strong work ethic, sound judgment, and a high level of professionalism, energy, and empathy

Superior communication skills and proficiency crafting compelling narratives using MS Office tools

A. or B.S. degree

The salary range for this position is $64,000 $96,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications.

Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company's 401(k) plan with employer contribution.

Industry leading products

Work hard, and have fun doing it

Incredibly fast growth means limitless opportunity

Flexible and dynamic culture

Work alongside some of the most talented and dedicated teammates

Definitive Cares, our community service group, gives all of us a chance to give back

Competitive benefits package including great healthcare benefits and a 401(k) match

"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."

-Business Development Manager

"Great team. Amazing growth. Employees are treated very well."

-Research Analyst

"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."

-Profile Analyst

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment we encourage you to apply!