Account Manager, LATM

Spanish Speaking Account Manager

The Account Manager is responsible for managing the relationship with a set of installed customers. The role's location is 40 minutes west of Boston, NOT remote or hybrid. The solution involves tiered data backup storage solutions.

The company has been in operation for over 20 years, is stable and growing, receives awards annually for best in class technology, surpasses sales objectives year-after-year, has several thousand customers, is certified across the globe, and offers best in class technical support.

Job Responsibilities **** Spanish Speaking only***

• Selling additional units to existing customers.
• Customer retention
• Contacting customers who are near capacity on their existing system and selling additional client appliances to accommodate the customer's data growth.
• Grow the client footprint in the customer by identifying data not being backed up to client and executing a successful sales campaign to sell additional client appliances to accommodate the "new" data.
• Identify and work with any "at risk" customers (possibly in conjunction with a field rep and SE) to retain the customer, and secure maintenance renewal and additional business.
• Required to keep accurate records in SalesForce and provide manager with a monthly forecast of add on business.

Why does this client's best performing account managers remain with them, i.e., what excites them about the company and role?

• Great product that works as advertised.
• About 75% of the team in North America make 2X the commission target in 2025 (plus base) so there is a real opportunity to overachieve.
• Fantastic support
• Realistic quotas with upside on earnings that are attainable

Quota: 1.2M though, broken out by quarter, with accelerators and tickers every quarter

Compensation and Team performance:

• $65k base and $110k OTE
• About 75% of the team in North America make 2X the commission target in 2025 (plus base) so there is a real opportunity to overachieve.

The average deal size: 80K

Competitive advantages:

• Analyst community and customers repeatedly verify superior:
• Recoverability from ransomware
• Performance
• Value
• Scalability

Qualifications:

• Bachelor's Degree, ideally in business-related field
• 2-5 years of experience selling technology products in the IT industry
• Experience closing business over the phone, coordinating with other functions as appropriate
• Outstanding time management and organizational skills
• Excellent verbal and written communication skills via the phone and email/internet
• An outstanding work ethic, desire to succeed, and a true results-oriented approach
• Growth mindset with a desire to learn and grow professionally
• Positive attitude, self-motivated, confident and tenacious
• Excellent computer skills (MS-Office). Knowledge of SalesForce.com desirable, but not necessary
• Candidates and employees of client must be honest and ethical in their dealings with customers, reseller partners, and internal stakeholders