Medical Support Assistant

Job Title

Medical Support Assistant

Duties

Provides excellent customer service; serves as the receptionist for the nursing station with the ability to determine the nature of calls and answering questions of visitors to the ward.

Responds appropriately and ensures that all messages are communicated in a timely manner.

Processes all admissions, discharges and transfers in EHR.

Processes all discharges and transfers to other VA facilities or to private hospitals.

Handles all patient information in accordance with provisions of the Privacy Act.

Accurately and timely processes patient information (admits, discharges, appointments, and transfers).

Communicates with housekeeping and nursing staff of beds and other areas of the ward/unit that need attention.

Submits work orders and contacts appropriate staff when requested for emergency repairs or special requests.

Accurately maintains and reviews patient's medical record according to set procedures.

Arranges and coordinates in-patient appointments for timeliness and to avoid conflicts in patient treatment.

Able to retrieve existing documents in Electronic Health Record.

Assists with the orientation/on the job training of new staff.

Acts as a member of the emergency team in cases of codes, disasters, fire or other emergencies by handling phone calls, directing traffic, and functioning in whatever capacity is needed during the emergency.

In addition: Demonstrates Courtesy and Professionalism.

Shows courtesy, respect, and a positive attitude toward patients, co-workers and the public. Provides front-line assistance to customers with questions or concerns.

Identifies Customers' Concern.

Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely. Facilitates any necessary follow-up so as to ensure satisfactory resolution.

Operates Computerized Program.

Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Utilizes such programs and databases to make appointments in the inpatient setting. Maintains patient confidentiality with written and verbal information, per HIPAA requirements.

Applies Knowledge of Medical Terminology.

In the particular inpatient area supported, demonstrates basic knowledge of the associated medical terminology sufficient to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility.

Works Independently.

Works in a proficient and self-directed manner in order to accomplish a wide variety of tasks, to include setting priorities and coordinating work.

Employee Education.

Complies with Employee Education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor.

Work Schedule: Full Time; Day/Night

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: Medical Support Assistant/GS0679-5

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required