Product Specialist

Location East Bay BMW Location: 4350 Rosewood Dr, Pleasanton, California 94588 Summary Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process. Supervisory Responsibilities This job has no direct supervisory responsibilities. Essential Duties and Responsibilities Greets customer and determines make, type, and quality of vehicle desired Educates customer on current product line options and basic product specifications Provides product information (brochures) for customers when requested Demonstrates vehicle features and technology features to customer Educates customer on optional equipment available for purchase Answers questions about the vehicle, technology, and features Conducts test drives Conducts facility tours (service, parts) Conducts training classes for current customers on technology Provides assistance to customers as needed Works closely with salesperson Supports sales team as needed Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education GED or High School Diploma Associate Degree Bachelor Degree Master Degree Doctorate Degree Field of Study / Work Experience Accounting Automotive Business Human Resources Information Technology Desired Work Experience Up to 3 years 3-5 years 5+ years Education / Experience Previous sales and/or customer service experience desired. Advanced technology skills. Certificates and Licenses Valid Driver’s License Automobile Salesperson License Computer Skills Basic Computer skills to utilize timekeeping system. Ability to learn web based applications for customer management. Communication Skills Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, employee may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. Verbal and Writing Ability Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one‑on‑one and small group situations to customers and other employees. Math Ability Ability to add, subtract, multiply and divide. Reasoning Ability Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values Servant Leadership – Leaders consciously put the needs of others before their own. Teamwork through Trust & Respect – Diversity is strength; we trust and respect one another to work as a team. Integrity – Honest and transparent with people, doing the right thing within the letter and spirit of the law. Commitment to Customer Enthusiasm – Recommit ourselves to the customer experience, empowered to exceed expectations. Passion for Winning – Striving to be the best, not the biggest, defining how we treat our people. Accountability at All Levels – Ownership of our actions and decisions to grow and support each other. Commitment to Continuous Improvement – Seek opportunities to improve ourselves and our team. Equal Opportunity Employer Statement Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit Pay Base Hourly Compensation between $21.00. Production bonus based on individual performance may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit. #J-18808-Ljbffr