Customer Support Rep. -Japanese Bilingual
A-STAFFING, INC.
About the job Customer Support Rep. -Japanese Bilingual
Job Description
Communicates with application service providers/resellers to respond to customer inquiries.
Provides customers with remote instructions to isolate the cause of Internet connection outages. Provides customers with basic instructions on the use of the application and internet related services. Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
Manages ongoing service tickets and ensure the expected service levels. Sends notices for planned or unexpected service outages to customers in a timely manner. Opens appropriate tickets with the datacenter related inquiries and troubles. Creates, revises, and translates manuals, documents, and reports when needed. Regular working hours is 9am 5pm Eastern Standard Time (EST).
With teamwork, covering working hours of 9 am 5 pm Pacific Standard Time (PST) from Monday to Friday (12 8 pm EST from Monday to Friday), in case of absence of a customer support representative covers working hours of 9 am 5 pm Pacific Standard Time (PST). Collects information from department of Professional Services to enable to perform LAN
support and its troubleshooting.
Creates manuals to perform LAN Support and its troubleshooting for customer support. Leads customer support staffs to perform LAN support and its troubleshooting with sharing information. 3.Reporting
This position reports to Manager, Customer Support and/or General Manager, Professional
Services and/or Chief Operating Officer. The other persons will be designated by President
& CEO if necessary.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Support Rep. -Japanese Bilingual in New York, NY vacancy
$50.6k - $76k
...Medline Industries, LP is seeking a Bilingual Customer Service Representative to ensure positive customer experiences and maintain strong relationships. The ideal candidate must have at least 2 years of customer service experience and advanced language skills in French...BilingualMedline Industries
New York, NY1 day ago- ...Special Touch Home Care is seeking a bilingual Bengali/English Customer Service Representative to assist consumers, personal assistants, and designated representatives with navigating the application and onboarding process for our services. You will guide individuals...Bilingual
Special Touch
New York, NY5 days ago - ...Wayfair is seeking a dedicated Customer Service professional in the USA to assist customers with post-order issues, including shipping... ...that reflect their needs and values, with continuous development and career opportunities within a supportive team. #J-18808-LjbffrBilingual
MaziCTools
New York, NY5 days ago - Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend solutions. The role emphasizes high service levels, sales goals, and maintaining product standards across multiple Queens stores....Bilingual
- ...Vero Fiber Networks is seeking a Customer Service Representative to be the face of the company, handling onboarding, account inquiries... ...the ability to adapt in a fast-paced environment. You will support customer requests, escalate issues when needed, and maintain quality...BilingualRemote work
Vero Fiber Networks
New York, NY4 days ago - ...remoting.work is seeking a bilingual Customer Service Representative to handle inquiries and complaints across two languages with focus on timely, complete resolutions. The role emphasizes independent work in a remote, asynchronous environment and accurate CRM logging...BilingualRemote work
remoting.work
New York, NY10 hours ago - Teleperformance is seeking a Bilingual Customer Sales Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. This role supports a high-velocity service environment and includes working remotely under US...BilingualRemote job
- ...Sun Life in Oregon is seeking a Customer Service Support Representative I to assist customers with information about products and services, respond to inquiries across phone, email, web portal, and chat, and maintain a professional company image. This role emphasizes...Bilingual
Sun Life
New York, NY1 day ago - ...Customer Service Assistant - GSP CAMPAIGNS - New York Customer Service We are seeking a motivated and customer-focused Associate to... ...inventory management. Familiarity with POS systems is advantageous. Bilingual candidates are encouraged to apply, as this can enhance...BilingualFlexible hoursAfternoon shift
Job Today: #1 Hiring App
New York, NY4 days ago - The Sherwin-Williams Company in New York is seeking motivated Customer Service Specialists to assist wholesale and retail customers with... ...for growth are provided. Join a leading paint retailer and support multiple Queens stores. #J-18808-Ljbffr The Sherwin-Williams CompanyBilingual
- MCI Careers is seeking a motivated customer service professional to interact with customers across the United States. This role involves handling customer interactions both inbound and outbound, promoting a best-in-class service experience. The ideal candidate must be...Bilingual
- ...Teleperformance is looking for a Customer Service Representative in the United States to... ...months of customer service experience. Bilingual skills in English and Spanish are preferred... ...a range of benefits, aiming to create a supportive workplace that values employee happiness...BilingualRemote work
Teleperformance USA
New York, NY4 days ago - ...AnswerHero is seeking a Bilingual Call Center Agent for remote work in Nevada, USA. The role involves answering inbound calls, communicating... ...clear messages, scheduling appointments, and providing client support while ensuring a courteous experience on every call. The ideal...BilingualRemote work
AnswerHero
New York, NY5 days ago - ...Overview Join our dynamic team as a Remote Customer Service Representative, where your... ...communication, enhance customer satisfaction, and support the overall success of our client... ...communication abilities in multiple languages; bilingual proficiency is a plus Familiarity with...BilingualRemote workWork from homeFlexible hours
Sweet Epic Travels
New York, NY2 days ago - ...organizational and verbal skills Good computer skills Team oriented Flexible and open to a continually developing environment HS graduate or equivalent work experience Proficient with MS Office and preferably Google Suite specifically, Gmail Required: Korean Speaker/Bilingual...BilingualWork experience placementRemote workFlexible hours
BAMM Staffing
New York, NY5 days ago - ...Fever is seeking a customer service professional to provide support via email, phone or social media while working remotely from home. The role includes handling calls, chats and inquiries with a focus on timely, accurate information and polite, proactive problem solving...BilingualRemote workWork from homeHome office
Fever
New York, NY1 day ago - MCI is seeking a Remote Bilingual Customer Service Representative to join their team. This role involves providing exceptional customer service, supporting technical inquiries, and engaging with a diverse customer base. Ideal candidates are fluent in English and Spanish...BilingualRemote workFlexible hours
MCI
New York, NY5 days ago - Teleperformance is seeking a Bilingual Customer Support Specialist to manage client communications and ensure a seamless customer experience. The ideal candidate will possess strong customer service skills and be motivated to resolve inquiries efficiently. This role includes...BilingualRemote job
$13 per hour
CareXM is looking for a Customer Service Representative for Healthcare to provide support to patients and their families. This part-time role requires excellent communication... ...at $13/hour, with additional compensation for bilingual speakers. You’ll be responsible for answering...BilingualRemote jobPart time- ...where it needs to go. About the Role We're hiring a Customer Support Specialist (Day Shift) to be the front line for customer complaints... ...discrepancies, or shipping issues - common in watch commerce. Bilingual or multilingual, given a broad customer base....BilingualDay shift
Infinite Edge LLC
New York, NY4 days ago - Teleperformance is seeking a Bilingual Customer Engagement Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience...BilingualRemote job
- PNC is seeking a remote Customer Service Representative Specialist Sr in the Treasury Management Care Center. The role supports a complex client base across multiple channels, with a... ...resolving issues using the CARES model. A bilingual Spanish preference is noted, with PST...BilingualRemote jobWork at office
- ...guide prospective clients through the intake process, gather information, and connect them with the legal team. This remote role supports US-based clients and requires strong English/Spanish communication and excellent client service. You will follow intake scripts, maintain...BilingualRemote job
- QVC Group is seeking a Customer Service Specialist supporting HSN. This is a fully remote role requiring residency in Georgia and involves answering... ...while promoting products to boost sales. You will handle bilingual Spanish-English interactions, operate in a virtual...BilingualRemote job
- QVC Group, a live social shopping company, is seeking a Customer Service Specialist to support HSN and handle inbound customer calls. This remote role requires residing in Georgia and offers bilingual English/Spanish interactions, problem-solving, and product promotion...BilingualRemote job
- A leading painting service provider is seeking a Customer Service Representative for a remote position. The ideal candidate will be a... ...organizational abilities. Those with graphic editing skills or bilingual in Spanish will receive extra consideration. #J-18808-Ljbffr...BilingualRemote jobFlexible hours
- ...prospect, generate leads, and convert opportunities into long-term customer relationships. Your in-depth knowledge of State Farm products... ..., and eager to grow within a sales-driven environment. Bilingual Spanish position. This is a remote position. #J-18808-Ljbffr...BilingualRemote work
Crystal Martinez - State Farm Agent
New York, NY5 days ago - Austin Raab - State Farm Agent in New York seeks a Customer Relations Representative to establish strong customer relationships and provide... ...health coverage, and potential advancement within the agency. Bilingual candidates, particularly those fluent in Spanish, are...Bilingual
- AnswerHero is hiring a bilingual customer support representative to handle inbound calls, messages, and scheduling for our clients. This role emphasizes empathy, clear communication, and reliable service in English and Spanish. You will work in a remote-friendly environment...BilingualRemote jobWeekend work
$55k - $59k
...handling incoming calls and emails, troubleshooting issues, and maintaining records. Ideal candidates will have at least 2 years in customer service and be bilingual in Spanish. This full-time position offers a salary range of $55-$59k annually. #J-18808-Ljbffr Insight GlobalBilingualRemote jobFull time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Rep. -Japanese Bilingual. Be the first to apply!
Related searches
- inbound call center customer service representative New York, NY
- work from home customer service advisor New York, NY
- card services representative New York, NY
- customer relations specialist New York, NY
- customer happiness specialist New York, NY
- customer service associate New York, NY
- e-commerce customer service representative New York, NY
- customer service representative remote New York, NY
- client service representative New York, NY
- full time customer service associate New York, NY