Guest Services Agent

Beso Del Sol Resort Front Desk Guest Services Agent Beso Del Sol Resort is a charming boutique property seeking a dedicated part-time front desk guest services agent to join our team. This role is pivotal in ensuring our guests experience the highest standard of hospitality, whether staying for a night or a week. The position involves working directly with guests, providing excellent service, and coordinating with other departments to maintain our resort's high standards. Schedule: Must work weekends (alternate) You may work 24-28 hours - we will work with you Responsibilities: Greet and serve guests with warmth and friendliness, in person and over the phone, ensuring a memorable stay. Coordinate with housekeeping and maintenance to ensure guest service standards are met and room occupancy is optimized. Handle guest issues, providing resolutions in a professional and timely manner. Promote a positive team environment through effective communication with guests and staff. Multi-task in a fast-paced environment while maintaining attention to detail. Requirements: Qualifications: Experience in hospitality or hotel/restaurant management, or at least 1 year of front desk hotel experience. Strong customer service orientation with a friendly and welcoming personality. Ability to speak multiple languages is advantageous. Proficient in Microsoft Office (Word, Excel) and basic social media skills. Must be dependable, trustworthy, and possess a strong work ethic. Capable of working flexible hours, including some evenings, weekends, and holidays. Additional Requirements: Must pass a criminal background check prior to employment.