Marketplace Seller Support Analyst

Marketplace Seller Support Analyst

As the Marketplace Seller Support Analyst, you'll play a critical role in delivering exceptional support to external sellers on our Marketplace platform. You will be responsible for resolving operational, technical, and administrative inquiries, ensuring sellers have a smooth and efficient experience. The role involves managing day-to-day issue resolution, maintaining accurate documentation, and collaborating with internal teams to uphold service-level standards. This individual is detail-oriented, customer-focused, and capable of working in a fast-paced environment to maintain marketplace integrity and seller satisfaction.

This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non-Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

What You'll Do

• Provide responsive seller support by addressing inquiries related to the product catalog, orders, payments, shipping, and platform functionality through email, chat, or phone.
• Resolve operational and technical issues promptly, escalating complex cases to appropriate teams when necessary while maintaining clear communication with sellers.
• Monitor and maintain seller account health, ensuring compliance with marketplace policies and performance standards (e.g. response times, OTD, etc.)
• Document and update support resources, including FAQs and process guides, to enable consistent and efficient issue resolution.
• Track and report support metrics, identifying recurring issues and providing feedback to enhance workflows and reduce future escalations.
• Maintain detailed documentation of seller interactions and support tickets to ensure consistent communication.

Basic Qualifications

• 1 year of experience in merchandising, ecommerce, marketplace, demand planning, supply chain, order management, or related business team
• 1 year of experience with basic data analysis with an eye toward problem solving and optimization
• 1 year of experience communicating and partnering with vendors/3rd party or customer support experience
• Basic proficiency with Microsoft Office Suite

Preferred Qualifications

• Knowledge of marketplace ecosystems such as Amazon and Walmart
• Experience working with technical business teams (product or engineering)
• Strong communication skills

What's in It for You

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary. For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer.