Track Supervisor

We're always looking for bright, talented and outgoing people. An Andretti Associate is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional Guest service. All positions are responsible for assisting guests in various areas and in many capacities, listening to requests in a friendly manner, while following Andretti Indoor Karting and Games high standards of quality to ensure Guest satisfaction. Associate Responsibilities ANTICIPATES AND RESPONDS TO GUESTS IN A FRIENDLY AND POSITIVE MANNER WITH A SENSE OF URGENCY. ASSISTS WITH GUEST RECOVERY AND NOTIFIES MANAGER TO ENSURE POSITIVE EXPERIENCES. COMMUNICATES CLEARLY AND PROFESSIONALLY WHILE INTERACTING ENTHUSIASTICALLY WITH GUESTS AND FELLOW CO-WORKERS. WORKS AS A TEAM PLAYER IN MEETING GUEST NEEDS, AND ACTIVELY CONTRIBUTES TO THE EFFORTS OF OTHER DEPARTMENTS. ATTENDS ALL REQUIRED DEPARTMENT AND COMPANY MEETINGS AND TRAINING SESSIONS. KNOWLEDGEABLE OF FACILITY EMERGENCY PROCEDURES. PERFORMS OPENING, RUNNING, AND CLOSING DEPARTMENT DUTIES AS ASSIGNED. 1+ year prior guest service experience required preferably in a hospitality, restaurant or entertainment setting. Excellent verbal communication skills needed. Attention to detail, Guest focused and the ability to perform job duties in a fast paced and amplified (loud) environment. Work days, nights, holidays and/or weekends as required. Ability to use a point of sale system and other electronic equipment as needed. The physical demands described here are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical abilities include: PERFORMS FUNCTIONS WHICH REQUIRE ORGANIZATION, BENDING, REACHING, TURNING, LIFTING, CLIMBING AND STOCKING UP TO 30LBS SOME POSITIONS REQUIRE WORKING IN EXTREME TEMPERATURES WALK OR STAND FOR LONG PERIODS OF TIME DESIRE AND ABILITY TO SMILE THROUGHOUT SHIFT Andretti Indoor Karting & Games isactively seeking a talented Track Supervisor to join the team! Track Supervisor Position Summary: The Track Supervisor is a full-time hourly role, responsible for assisting the Operation Managers of the facility with leading on a daily basis including staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation and safety and security. The Track Supervisor must be the leader of the shift with the operations managers and create an environment that encourages ownership and accountability. A Track Supervisor is expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand. Track Supervisor Responsibilities Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products. Accountable to maximize daily sales and effectively manage costs, labor and cash control. Maintain opening, running and closing duties for the department. Manage organization and cleanliness of departmental areas. Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc. Ensures the highest level of quality and standards of service. Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc. Empowers staff to deliver exceptional legendary service. Executes any special events with Leader on duty. Responsible to provide management with direct and honest feedback of staff regarding performance. Assist with staff training and employee relations. Assures that staff morale is maintained at a high level. Takes an active part in the recruitment and retention of staff. Benefits Top Pay Flexible Schedules Personal/Family Medical, Dental and Vision Coverage $1200 company paid Health Savings Account available Vacation and Sick time accrued during the first year 401k retirement program with up to 8% company match Qualifications Guest service and leadership experience is preferred. A Drug Test and Background Check is required prior to employment. The physical demands described are representative of those that must be met by an Andretti Team Member to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 6 months or more of Andretti brand and culture exposure a plus Current trainer or team lead a plus Proven leadership and team skills; ability to motivate and manage all levels of staff Strong written, verbal and organizational skills. Ability to work with minimal supervision and make independent decisions and judgement in keeping with the level of the position. Ability to lift up to 50 lbs. Maintain all safety procedures Open and full availability Willingness to work a flexible schedule including holidays, nights and weekends. Sensitivity to confidentiality. Use of discretion regarding personal and confidential employee matters. Gregarious, upbeat and outgoing personality. #J-18808-Ljbffr