Sr. Relationship Manager

Sr. Relationship Manager We are looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you are a high performer who is an expert at your craft and constantly challenge the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. Overview The Sr. Relationship Manager is an individual contributor role within Customer Success, working in close partnership with the Enterprise Sales organization. This role focuses on managing existing named Enterprise accounts, driving retention, and supporting long‑term customer growth. In 2026, this position will provide temporary coverage for Enterprise accounts across Latin America. Because of this regional responsibility, bilingual fluency in Spanish and English is required. The role requires the ability to lead executive conversations, conduct business reviews, manage renewals, and drive value realization in Spanish, while collaborating cross‑functionally in English. Beginning in 2027, the role will transition to managing assigned Enterprise accounts within the United States. The ideal candidate is adaptable, culturally fluent, and excited to support customers across regions while building long‑term strategic relationships. This individual must demonstrate proven success in Account Management with a strong understanding of SaaS retention strategy. The role requires actively managing Enterprise customers throughout the lifecycle of their Alteryx deployment, driving retention through proactive outreach, quarterly business reviews aligned to customer success plans, accurate forecasting, and strategic renewal execution. Responsibilities Manage large Enterprise accounts from onboarding through the full customer lifecycle Provide temporary coverage for LATAM Enterprise accounts in 2026, conducting customer engagement in Spanish as required Transition to assigned United States Enterprise accounts in 2027, maintaining continuity of customer experience and revenue retention Lead Quarterly Business Reviews in Spanish and English to align on business objectives, enablement plans, and measurable value realization Develop a deep understanding of customers’ business priorities and align Alteryx solutions to support their goals Articulate business value and ROI to executive stakeholders, including C‑suite leadership Build and expand executive level relationships across customer organizations to strengthen long‑term strategic partnerships Own and drive renewal opportunities, including value justification discussions, navigating procurement processes, and negotiating high‑value contracts to ensure timely renewals Accurately forecast projected revenue attainment to sales leadership on a weekly basis Serve as a trusted advisor by benchmarking customer progress against business goals and recommending optimization strategies Demonstrate strong product and use‑case knowledge across the Alteryx platform to provide strategic recommendations Drive product adoption and increased usage through education, new feature introduction, use‑case development, and account reviews Collaborate effectively with Channel and Alliance Partners, Customer Success, Enterprise Sales, Fulfillment, and Support to ensure seamless customer experience, operational alignment, and coordinated account growth strategies Partner closely with Enterprise Sales to develop and execute account strategies focused on retention, expansion, and long‑term growth Leverage trusted advisor relationships to identify upsell and cross‑sell opportunities within each account Contribute thought leadership and best practices to the broader Customer Success and Renewals organization Experience and Skills Bilingual fluency in Spanish and English, both written and verbal required Minimum of 3 years of experience in Inside or Field Sales, Account Management, or Customer Success 2 or more years of SaaS industry experience Proven expertise in SaaS retention strategy and value‑driven sales methodology Strong understanding of business case development and ROI articulation Bachelor’s degree or equivalent experience preferred Demonstrated strategic thinking and problem‑solving skills with the ability to independently drive resolution Ability to manage multiple priorities in a fast‑paced and evolving environment Exceptional communication skills with experience engaging business users, technical stakeholders, management, and executive leadership Strong negotiation skills with the ability to navigate objections and drive mutually beneficial outcomes Experience working across Latin American markets strongly preferred Compensation Alteryx is committed to fair, equitable, and transparent compensation. Final compensation is determined by several factors, including but not limited to relevant work experience, education, certifications, skills, and geographic location. The base salary range for this role in the United States is $80,000–90,000 with On‑Target‑Earnings range of $120,000–127,000. In addition to base pay and commission eligibility, this role includes clear forms of additional compensation, such as: A monthly Connectivity Plus stipend of $150 to support remote work‑related expenses An annual $200 home office reimbursement Alteryx offers a comprehensive benefits package designed to support your health, financial security, and overall well‑being, including: Medical, dental, and vision coverage 401(k) with company match Paid parental leave, caregiver leave, and flexible time off Mental health support and wellness reimbursement Career development and education assistance Benefits & Perks Alteryx has amazing benefits for all Associates which can be viewed here. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records. This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls. #J-18808-Ljbffr Alteryx