Program Director

Program Director

Youth Advocate Programs, Inc. is seeking a Program Director for our Dauphin County Program Office. The Program Director is responsible for the overall administration, service delivery, personnel management, and fiscal management of the program. This role ensures the highest quality of care for participants and families while maintaining compliance with contractual, regulatory, and organizational requirements.

1. Responsible for all services provided to participants and their families who are referred to the program. Ensure that all participants receive the appropriate number of hours, contacts, services, specified monies, and activities as required by contract with the referring authority or the third-party payor. Ensure that all services have been authorized or reauthorized by the referring authority or third-party payor.
2. Oversee the intake process including interviewing referrals and appropriate family members along with referring authority staff. In conjunction with the participants and family ensure that a service or treatment plan that meets the individual needs of the participants and family is developed and implemented. Such plans must be strength-based using the wraparound plan model.
3. Monitor service delivery provided by staff and ensure that staff implements the goals in the service or treatment plans, as well as implement any revisions to the plan that result from changing needs or case reviews.
4. Identify, recruit, hire, train, monitor and supervise all direct service professional and administrative staff in the local program, following the YAP, Inc. personnel policies and procedures, including the matching zip code policy for recruiting direct service staff whenever possible. Ensure that staff qualifications meet those imposed by the referring authority or third-party payor.
5. Provide direct service professional personnel with staff development and training sessions as required by YAP, Inc. policies. Promote staff development including the provision of cross-training among staff.
6. Conduct staff meetings and training sessions for program personnel. Attend staff meeting and trainings as assigned by regional director.
7. Assist staff in creative problem solving, including securing needed professional resources for participants and their families. Ensure that activities for participants and their families involve education, employment, social and other areas of need. Develop plans for discharge which include community linkages that will support the participants and family after termination of service.
8. Ensure that all required timelines and due dates are met. This includes submission of all administrative, fiscal, and billing documents and data base information to The Support Center for processing and all reports and documents that are required to be submitted by referring authorities and third-party payors.
9. Manage the local program within budget parameters.
10. Identify new opportunities and new projects to assists in the growth and development of YAP, Inc. programs and services.

Qualifications/Requirements:

• Master's Degree in a Health and Human Services field (Social Work, Psychology, Counseling, Human Services, or related discipline) preferred.
• Equivalent experience in a community-based human service or behavioral health setting may be considered based on program requirements.
• Pennsylvania professional licensure (LPC, LSW, LCSW, LMFT, Psychologist, or related license) is preferred.
• At least one (1) year of experience managing personnel, program operations, and/or budgets.
• Experience working within Pennsylvania's Intensive Behavioral Health Services (IBHS) system, including understanding of behavioral health regulations, documentation requirements, treatment planning, service authorization processes, and collaboration with managed care organizations and county stakeholders.
• Reliable transportation, valid driver's license, and current automobile insurance.
• Strong written, verbal, organizational, and interpersonal communication skills.
• Proficient in Microsoft Office, Experience or Knowledge of Electronic Health Record (EHR) systems is preferred.
• Ability to work a flexible schedule, including occasional evenings and weekends as needed.
• CPR/First Aid Certification a plus.
• Bilingual (Spanish/English) is a plus.

Benefits Available:

• Medical/Prescription
• Dental
• Vision
• Short Term Disability
• UNUM Supplemental Insurance
• Employee Assistance Program (EAP)
• Pet Insurance
• Paid time off.
• Paid Holidays
• 403(b) Retirement Savings Plan.
• State Sick Leave
• Direct Deposit
• Weekly Pay

Youth Advocate Programs, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics.

Why Join YAP? At Youth Advocate Programs, we believe in empowering youth, adults, and families through individualized, community-based services that build on strengths and create meaningful opportunities for success. Our team members are passionate advocates who make a lasting impact every day. We offer a supportive, mission-driven environment where innovation, collaboration, and professional growth are encouraged and valued.