Administrator - Desk Side Services, AMT Asset Management Software

Role Overview The Internal Field Support Engineer provides advanced onsite technical support for Internal Quest Diagnostics environments, including end‑user devices, network infrastructure, enterprise applications, and specialized site technologies. This position manages escalations from Level 1 support teams, performs installations and upgrades, and delivers SLA‑driven service aligned with organizational standards, customer expectations, and ITIL frameworks. Responsibilities Respond to Level 1 escalations and resolve complex IT issues across Internal Quest Diagnostics locations. Troubleshoot hardware, Windows/Mac OS, collaboration tools, enterprise applications, and foundational networking issues. Fit This role requires strong troubleshooting expertise, excellent communication and customer service skills, and the ability to work independently across remote environments with minimal supervision. Requirements In-Depth Knowledge of Asset Management Services and Tools Strong analytical and problem‑solving skills Proficient in ticketing systems and incident management processes Excellent communication and interpersonal skills Benefits Medical Dental Vision Pharmacy Life Accidental Death & Dismemberment Disability Insurance Employee Assistance Program 401(k) Retirement Plan 10 days of paid time off per year 10 paid holidays per year #J-18808-Ljbffr HCL Technologies