HVAC, Electrical and Plumbing Dispatcher

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Benefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

Job Summary:
We are seeking a highly organized and customer-focused Dispatcher to coordinate service calls for our HVAC, plumbing, and electrical teams. This role is critical in ensuring efficient scheduling, timely response, and excellent customer service.

Key Responsibilities:

• Schedule and dispatch technicians for HVAC, plumbing, and electrical service calls 
• Coordinate daily routes and adjust schedules as needed 
• Communicate with customers regarding appointment times and updates 
• Monitor technician progress and provide real-time support 
• Handle incoming calls, service requests, and emergency dispatches 
• Maintain accurate records of jobs, invoices, and customer interactions 
• Work closely with field technicians and management to optimize operations 

Qualifications:

• Previous dispatching or customer service experience (preferred in HVAC/plumbing/electrical)
• Strong communication and multitasking skills 
• Ability to work in a fast-paced environment 
• Proficiency with dispatch software and basic computer skills 
• Strong problem-solving abilities and attention to detail 

Benefits:

• Competitive pay 
• Health, dental, and vision insurance 
• Paid time off and holidays 
• Opportunities for growth and advancement

We Offer:
• Competitive compensation
• Stable, full-time employment
• Professional work environment
• Opportunities for advancement